Customer Service Representative III - Woodland, CA

Wilbur-Ellis; Woodland (CA); On-site; USD 33,186 - 44,234; Full time

Benefits offered by this job

Competitive salary

Health benefits

Vacation and holiday pay

Job summary

A leading agricultural distribution company is seeking a Customer Service Representative III in Woodland, CA. This role involves handling customer inquiries, processing orders, and maintaining inventory levels. Candidates should have at least 4 years of experience, proficiency in Microsoft Office Suite, and strong interpersonal skills. The position offers competitive pay ranging from $24.09 to $32.11 per hour along with comprehensive benefits. Join a supportive environment that invests in employee growth.

Qualifications

• 4+ years of experience in a customer service role.
• Ability to handle electronic order entry and processing.
• Mobility to move freely across uneven terrain.

Responsibilities

• Handle electronic order entry and processing.
• Respond to customer inquiries promptly and accurately.
• Conduct monthly inventory cycle counts.

Skills

Strong interpersonal skills

Effective communication skills

Organizational skills

Attention to detail

Basic math concepts

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

JD Edwards ERP

Job description

Join to apply for the Customer Service Representative III - Woodland, CA role at Wilbur‑Ellis

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Investing in You, join a 100‑year‑old, family‑owned leader in Ag – and grow with us!

Wilbur‑Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people‑first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Role Overview

A Customer & Business Solutions Representative III works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.

A Sample of What You’ll Do in this Role

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct monthly inventory cycle counts and annual inventory
• Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports with minimal supervision
• Act as informal team lead
• Ensure administrative tasks are completed

What You Bring To The Role

• 4+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills to influence and advise others
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently
• You desire to lead others

Compensation and Benefits

• The base compensation for this position ranges from $24.09 to $32.11 per hour. Please note that wages may vary depending on skills and experience.
• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur‑Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment To Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy‑in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur‑Ellis Is For And About People

Wilbur‑Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia‑Pacific.

Wilbur‑Ellis is a company you can be proud to call your employer

Wilbur‑Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people‑first work environment.

Referrals increase your chances of interviewing at Wilbur‑Ellis by 2x

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Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Agricultural Chemical Manufacturing