Customer Service Representative II - Edmore, MI

wilburellis; Edmore (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vacation time

Health benefits

Dental coverage

Vision coverage

Mental health benefits

Retirement plans

Job summary

Wilbur-Ellis is seeking a Customer Service Representative II to cover order processing, product selection, and inventory management across our operations. The role may involve warehouse tasks, stocking, and delivering items while maintaining a safe workspace.

You will use JD Edwards ERP, respond to inquiries, and collaborate with Sales and Operations to ensure accurate pricing and timely fulfillment. A strong emphasis on teamwork and attention to detail is essential.

Qualifications

• 2+ years of experience in customer service or related roles.
• Proficiency with Microsoft Office Suite.
• Experience with JD Edwards or similar ERP system (JDE training provided).
• Ability to apply basic math concepts (fractions, percentages, ratios).
• Mobility to move safely across indoor/outdoor terrain.
• High School Diploma or equivalent.

Responsibilities

• Handle electronic order entry and processing using ERP software.
• Respond to customer sales inquiries promptly and accurately.
• Submit and code bills and invoices to AP for payment.
• Maintain inventory levels with Sales/Operations to meet demand.
• Conduct monthly inventory cycle counts and annual inventory.
• Support pricing accuracy and resolve customer inquiries.
• Prepare reports under manager supervision.
• Assist team with administrative tasks.

Skills

2+ years experience

MS Office

JD Edwards

Math basics

Mobility

HS Diploma

Education

High School Diploma or equivalent

Tools

JD Edwards ERP

Job description

Role Overview:

A Customer Service Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You'll Do in this Role:

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports under manager's supervision
• Aid team members in administrative tasks

What You Bring to the Role:

• 2+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

Your Digital & Technology Capabilitie s:

Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP

Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork

Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

What Makes You a Great Fit:

• You have strong interpersonal and effective communication skills
• You have good organizational skills with strong attention to detail
• You're able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently

Compensation and Benefits:

The base compensation for this position ranges from $17.45 to $23.29 per hour. Please note that wages may vary depending on skills and experience.

This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.