Customer Service Representative II, Avenue North

Christiana Care Health System; Wilmington (DE); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health coverage

PTO 32 days

Tuition reimbursement

Paid parental leave

Retirement plans

Job summary

ChristianaCare seeks a Customer Service Specialist II to join our on-site team in Wilmington, DE. You will handle high-volume calls for General Surgery, Podiatry, Colorectal Surgery, and Bariatrics, scheduling appointments and noting details using EMR systems.

The role requires multitasking, strong communication, and the ability to escalate urgent calls. This on-site position offers comprehensive benefits and a 8:00 a.m. to 4:30 p.m. schedule, Monday through Friday, with flexibility.

Qualifications

• High School Diploma or GED required.
• Call center and medical office experience preferred.
• Computer and keyboard skills required.

Responsibilities

• Respond to high-volume calls and schedule appointments.
• Use scheduling modules and EMRs; document notes.
• Interact with patients, physicians and staff; escalate urgent calls as needed.
• Follow safety rules and report unsafe activities.

Skills

Customer service

Call center

Medical office

Computer skills

Education

HS Diploma or GED

Tools

EMR software

Job description

ChristianaCare is seeking a Customer Service Specialist II inWilmington, DE.

The position a call center like position responsible for taking incoming calls for General Surgery, Podiatry, Colorectal Surgery, and Bariatrics.

Work Schedule:

• Monday through Friday from 8am to 430pm, must be flexible.
• This is an on‑site position at our Avenue North location in Wilmington, DE.

Duties / Responsibilities:

As a customer service specialist, you will demonstrate exceptional customer service skills by accurately responding to high volume calls, scheduling appointments, and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise. You will be interacting with patients, physicians, and staff, providing accurate communication. You will perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager.

Why You'll Love Working at ChristianaCare

• Comprehensive, FirstDay Health Coverage:Comprehensive firstday coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Education Requirements:

• High School Graduate or GED required.
• Prior call center, customer service and medical office related experience preferred.
• Computer and key boarding skill required
• An equivalent combination of education and experience may be substituted

Strengths / Qualities:

You must possess strong attention to detail, adaptability, excellent communication skills, excellent organizational skills, and excellent problem‑solving abilities.

When we lead with love, excellence is inevitable. #LI-EH

Hourly Pay Range: $19.48 - $28.24This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 5, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/