Customer Service Representative II - Tuesday - Saturday - Evening Shift - Newark

ChristianaCare; United States; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Diversity and inclusion

Meaningful patient impact

Job summary

ChristianaCare in the United States is seeking a Customer Service Specialist for the Operator Services department. You will be the first point of contact for patients, visitors, caregivers, and the community, answering calls, providing information, and supporting critical communication across hospital campuses.

The role emphasizes excellent customer service, calm decision-making in emergencies, and collaboration within a diverse team.

Qualifications

• Minimum of two years of customer service experience.
• Previous call center experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to remain calm and make sound decisions during emergency situations.

Responsibilities

• Answer and manage incoming calls to the main telephone numbers for ChristianaCare hospital campuses.
• Respond to all emergency (911) phone lines and follow procedures for more than 20 emergency code notifications (e.g., Code Blue, Trauma Alert).
• Deliver exceptional customer service to patients, visitors, caregivers and the public.
• Provide directions and facility information; assist community members and answer TTY calls.

Skills

Customer service

Communication

Problem-solving

Calm under pressure

Education

High school diploma or GED

Job description

Job Details

Are you passionate about serving others with Love and Excellence ? If so, consider joining ChristianaCare as a Customer Service Specialist in our Operator Services department.

In this role, you will serve as the first point of contact for patients, visitors, caregivers, and the community by answering calls, providing information, and supporting critical communication functions across our hospital campuses.

The ChristianaCare Difference

When you join ChristianaCare, you become part of one of the nation's leading healthcare organizations, committed to serving our neighbors with love and excellence every day.

Our caregivers enjoy:

• - Competitive pay
• - Work-life balance
• - A diverse, inclusive, and collaborative culture
• - The opportunity to make a meaningful impact on the patient experience

Schedule: Evening Shift

Key Responsibilities

• - Answer and manage incoming calls to the main telephone numbers for ChristianaCare hospital campuses.
• - Respond to all emergency (911) phone lines and follow established procedures for more than 20 emergency medical code notifications, including: Code Blue
• - Trauma Alert/Code
• - Heart Alert/Code
• - Code Delta
• - Internal Emergency notifications

• - Deliver exceptional customer service to patients, visitors, caregivers, and the public.
• - Answer TTY calls and provide assistance to members of the community.
• - Assess emergency calls and dispatch information appropriately according to policies and procedures.
• - Provide directions and facility information to patients, visitors, and community members.
• - Maintain professionalism and accuracy while working in a fast-paced environment

Qualifications

Education

• - High school diploma or GED required.

Experience

• - Minimum of two (2) years of customer service experience required.
• - Previous call center experience preferred.
• - Strong communication, problem-solving, and customer service skills.
• - Ability to remain calm and make sound decisions during emergency situations.

About ChristianaCare

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes and creating exceptional patient experiences. Guided by our values of Love and Excellence , we are committed to providing compassionate care, fostering innovation, and supporting our caregivers.

ChristianaCare is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Hourly Pay Range: $19.48 - $28.24

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date
Oct 13, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/