Administrative Assistant II, Supportive & Palliative Care at Elkton

Christiana Care Health System; Elkton, Northern (MD, KY); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Comprehensive health coverage (first‑t

Generous PTO (32 days/yr)

Tuition reimbursement

Paid parental leave

Retirement plans

Job summary

ChristianaCare Health System is seeking an Administrative Assistant II for the Supportive & Palliative Care team in Elkton. This role provides administrative and care coordination support to physicians and clinicians in a fast-paced ambulatory setting, with a focus on accurate documentation and timely, compassionate service.

Responsibilities include triaging patient calls, coordinating testing and preoperative assessments, and managing prior authorizations, FMLA paperwork, and test orders.

Qualifications

• GED or High School diploma required.
• Four years progressively responsible clerical or administrative assistant experience.
• Experience in medical office setting preferred.

Responsibilities

• Provide comprehensive cardiac patient care coordination and clinical support in a fast-paced ambulatory setting.
• Triaged high-volume patient calls and communicated diagnostic and laboratory results.
• Coordinate cardiac testing and procedures and assist with preoperative risk assessments.
• Support providers by managing medication prior authorizations, disability/FMLA documentation, and test order preparation.
• Maintain accurate documentation in the electronic medical record and coordinate communication across multidisciplinary teams.

Skills

Detail-oriented

Adaptable

Organizational skills

Technical skills

Education

GED or High School diploma

Job description

ChristianaCare Supportive & Palliative Care at Elkton is looking for a detail-oriented and adaptable Administrative Assistant II with strong organizational and technical skills who can work independently and is task-oriented.

ChristianaCare Supportive & Palliative Care interdisciplinary palliative care team provides compassionate, patient-centered support to individuals living with serious or advanced chronic illnesses and their families. The team focuses on improving quality of life by managing pain and other symptoms, addressing emotional and spiritual needs, and promoting clear communication and coordinated care among patients, families, and healthcare providers. Palliative care also helps patients and their families navigate complex medical decisions by providing guidance on treatment options, care transitions, and available support services, including home care, skilled nursing, rehabilitation, and hospice. Through collaboration with physicians, specialists, and other care team members, ChristianaCare supports patients in understanding their conditions, communicating their care preferences, and making informed decisions aligned with their personal goals and quality of life.

The Administrative Assistant II will provide comprehensive administrative and care coordination support to physicians and advanced practice clinicians within a large Supportive & Palliative Care practice, helping to meet the complex needs of patients and their families in a timely, compassionate, and accurate manner. The Administrative Assistant II will perform high-level clinical and administrative responsibilities, including coordinating patient care, managing communications, supporting scheduling and documentation needs, and working closely with the interdisciplinary palliative care team to ensure seamless coordination of services and continuity of care.

Palliative Care – ChristianaCare Cecil County

Work Schedule:

• Monday through Friday: 8am to 4:30pm
• Newark Campus, Wilmington Campus, and Union Hospital Campus, with assignments at other locations as needed.

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

The Administrative Assistant II will provide comprehensive cardiac patient care coordination and clinical support in a fast-paced ambulatory setting. Responsibilities include triaging high-volume patient calls, reviewing and communicating diagnostic and laboratory results, coordinating cardiac testing and procedures, and facilitating preoperative cardiac risk assessments. Support providers by managing medication prior authorizations, disability/FMLA documentation, and test order preparation in accordance with established clinical protocols. Maintain accurate documentation in the electronic medical record, coordinate communication across multidisciplinary healthcare teams, and ensure timely, patient-centered service while adapting to changing departmental

Education / Requirements:

• GED or High School diploma required.
• Four years progressively responsible clerical or administrative assistant experience.
• Experience in medical office setting preferred

When we lead with love, excellence is inevitable. #LI-HB1

Hourly Pay Range: $22.74 - $34.11This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.