Customer Service Representative II - Tuesday - Saturday - Evening Shift - Newark

Christiana Care Health Services, Inc.; Christiana (DE); On-site; USD 55,928,000 - 80,919,000; Full time

Job summary

ChristianaCare is seeking a Customer Service Specialist in the Operator Services department to be the first contact for patients, visitors, and the community. You will handle calls, provide information, and support critical communication across hospital campuses.

The role emphasizes compassionate service, strong communication, and calm decision-making during emergencies, with an evening shift and opportunities to impact patient experiences daily.

Qualifications

• High school diploma or GED required.
• Minimum of two years in customer service; call center experience preferred.
• Strong communication and problem-solving skills.
• Ability to remain calm and make sound decisions during emergencies.

Responsibilities

• Answer and manage incoming calls to ChristianaCare hospital campuses.
• Respond to all emergency lines and follow procedures for medical code notifications.
• Deliver exceptional customer service to patients, visitors, caregivers, and the public.
• Answer TTY calls and assist community members.
• Assess emergency calls and dispatch information per policies and procedures.
• Provide directions and facility information.
• Maintain professionalism in a fast-paced environment.

Skills

Customer service

Call center

Communication

Calm under pressure

Emergency response

Education

High school diploma or GED

Job description

Job Details Are you passionate about serving others with Love and Excellence? If so, consider joining ChristianaCare as a Customer Service Specialist in our Operator Services department. In this role, you will serve as the first point of contact for patients, visitors, caregivers, and the community by answering calls, providing information, and supporting critical communication functions across our hospital campuses.

The ChristianaCare Difference When you join ChristianaCare, you become part of one of the nation's leading healthcare organizations, committed to serving our neighbors with love and excellence every day.

Our caregivers enjoy: Competitive pay Work-life balance A diverse, inclusive, and collaborative culture The opportunity to make a meaningful impact on the patient experience Schedule: Evening Shift

Key Responsibilities

• Answer and manage incoming calls to the main telephone numbers for ChristianaCare hospital campuses.
• Respond to all emergency (911) phone lines and follow established procedures for more than 20 emergency medical code notifications, including: Code Blue Trauma Alert/Code Heart Alert/Code Code Delta Internal Emergency notifications
• Deliver exceptional customer service to patients, visitors, caregivers, and the public.
• Answer TTY calls and provide assistance to members of the community.
• Assess emergency calls and dispatch information appropriately according to policies and procedures.
• Provide directions and facility information to patients, visits, and community members.
• Maintain professionalism and accuracy while working in a fast-paced environment.

Qualifications

• Education: High school diploma or GED required.
• Experience: Minimum of two (2) years of customer service experience required. Previous call center experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to remain calm and make sound decisions during emergency situations.

About ChristianaCare

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes and creating exceptional patient experiences. Guided by our values of Love and Excellence, we are committed to providing compassionate care, fostering innovation, and supporting our caregivers.

ChristianaCare is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Hourly Pay Range: $19.48 - $28.24 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

Post End Date Oct 13, 2026

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website