Community Health Worker, Complex Care

NeighborHealth Corporation

United States

On-site

USD 33,000 - 50,000

Part time

4 days ago

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Benefits offered by this job

Medical & Dental Coverage

Life and Disability Insurance

401(K) Retirement Plan

Educational Assistance

Flexible Spending & Transportation

Job summary

NeighborHealth Corporation is seeking Community Health Workers to join our Care Team. You will work with nurses, social workers, coordinators, providers, and pharmacists to improve health outcomes for underserved individuals aged 0 to 65 with chronic conditions.

You will connect with enrollees in person or remotely, travel to homes and community sites, and coordinate care under supervision. A Bachelor’s or HS Diploma with equivalent experience is required, with a MA driver’s license to support

Qualifications

Experience working with enrollees with chronic medical and behavioral health needs.
Ability to connect with people and understand their challenges.
Strong teamwork with Physicians and Registered Nurses.
CCMC certification is preferred/attained on the job.
Excellent communication skills, written and oral.

Responsibilities

Conduct initial outreach to encourage enrollees to participate in care programs.
Develop outreach plans with the team based on needs of individuals and families.
Identify and share information, referrals, and resources to meet enrollees’ needs.
Gather information from various sources to understand clients and communities.
Build trusting relationships with individuals, families, and care teams.
Engage individuals and groups using diverse outreach methods.
Coordinate care transitions and referrals as needed.
Assist with Medicaid applications, housing, nutrition benefits, and transportation.
Ensure services are culturally and linguistically appropriate.

Skills

Chronic illness care

Care coordination

Multidisciplinary teamwork

CCMC certification

Communication skills

Bicultural/lingual sensitivity

English proficiency

Education

Community Health Worker, Engagement Specialist, or Medical Assistant Certification

Valid MA Driver’s license and transportation

Job description

Time Type: Part time Department: Quality All Locations: 151 Orleans Street

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Position Summary:

NeighborHealth is seeking Community Health Workers to join our Care Team. You will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families (ages 0 to 65) living with complex and/ or chronic medical and behavioral conditions. You will connect with your enrollees in person, on the phone, and in NH - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. Must be prepared to work from NH, or within enrollee’s homes.

Schedule

20 hours per week. Monday - Friday, between the hours of 8 am to 5 pm with 1 hour unpaid lunch, occasional evening or weekend Education Bachelor’s Degree required or HS Diploma with equivalent experience Experience.

Responsibilities

Conduct initial outreach calls to encourage enrollees and care givers to participate in care management programs
Develop and implement outreach plans in collaboration with team colleagues, based on individual, family, and community needs, strengths and resources
Identify and share appropriate information, referrals, and other resources to help individuals, families, groups and the primary care team meet their needs
Gather and combine information from different sources to better understand clients, their families and communities
Initiate and sustain trusting relationships with individuals, families, social networks and primary care team
Use a range of outreach methods to engage individuals and groups in diverse settings
Share community assessment results with colleagues and community partners to inform planning and health improvement efforts
Act as a cultural mediator by educating and supporting providers in working with clients from diverse cultures and help clients and community members interact effectively with professionals to promote health, improve services, and reduce health care disparities. Addresses language and cultural barriers to care
Coaches and guides member/representative to meet both personal and clinical goals
Work with individuals, family, community members, primary CM and primary care team to address issues that may limit opportunities for healthy behavior. This includes completing Social Determinants of Health (SDOH) screen and other tactics to obtain barriers to care
Provide care coordination, which may include but not limited to facilitating care transitions, supporting the completion of referrals, and providing or confirming appropriate follow-up
Help bridge cultural, linguistic, knowledge and literacy differences among individuals, families, communities, and providers
Help member/representative access community and government-based service agencies including completing paperwork for the member.
Helps teach the member/representative and/or care giver about symptom response plans
Participates in the integrated care team meetings and rounds as required
Travel throughout assigned area and engage members at their homes/ hospitals/community-based locations and or accompany members to appointments as appropriate. As needed, cover other areas in person or via telephonic support
Creates and maintains a comprehensive inventory of local community resources, improving accessibility for patients and providers, and linking patients with the appropriate support services
Establishes relationships with community agencies, resources and supports that are relevant to a Medicaid Population.
Assist with Medicaid applications, food, and nutrition benefits, housing applications, coordinating transportation, etc.
Be fully accountable for the completion of work within established timeframes and for achieving the goals established for the enrollee/family.
Ensure that all services are offered in a culturally and linguistically appropriate manner, and with disability competence.
Working in a clinical or special services setting with Medicare, Medicaid, or Special Needs populations.
Community Health Worker, Engagement Specialist, or Medical Assistant Certification.
Valid MA Driver’s license and own transportation.

Skills or Abilities

Experience working with enrollees with chronic medical and behavioral health needs.
Ability to connect with people and understand the challenges they face.
Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses.
Attains on the job, a CCMC (Commission for Case Manager Certification).
Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.
Fluency in a non-English language preferred.
Strong work ethic built on a foundation of proactivity and teamwork.
Ability to navigate ambiguity with the aid of structured problem solving techniques.
Committed to the practice of inquiry and listening.
Flexible work schedule – may need to work evenings/ occasional weekends to provide enrollee access and/ or follow up.
Computer proficiency in Microsoft Office.

Candidate Profile

We are looking for team members who possess high energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team oriented system.

Salary

Starting at $24.15/hr up to $36.50 based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Benefits