Customer Service Representative II

NVA General Practice; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Moore Lane Veterinary Hospital in Billings, MT is seeking an experienced customer service representative to join our growing team, delivering an expeditious, friendly client experience at a 24/7/365 hospital.

You will greet clients, respond to questions, handle scheduling, billing, and communications, document patient information, and escalate complex matters to senior staff while maintaining a clean waiting area and professional demeanor.

Qualifications

• Minimum of 3 years customer service experience required.
• Availability for weekends and evenings required.
• Experience in a fast-paced healthcare setting is a plus.

Responsibilities

• Greets clients, responds to questions and provides expeditious client service.
• Processes incoming and outgoing patients, and handles billing and payments.
• Answers phone calls, triages patient needs including emergent cases, and schedules appointments.
• Handles mail and e-mail communications.
• Monitors client waiting area for cleanliness and maintains records in the practice management system.
• Escalates complex matters to senior staff.

Skills

Customer service

Phone handling

Billing & payments

Scheduling appointments

Interpersonal communication

Tools

Practice management software

Job description

Role

Moore Lane Veterinary Hospital is seeking an experienced and exceptional customer service representative to join our growing team. We are a 24/7/365 hospital with decades of history in the Billings community. If you are looking to join a legacy that's never stopped, you may be the right fit for this role. The role we are looking for:

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years customer service experience required. Weekends and evenings required.