Customer Service Representative I-PRN

Indiana University Health System; Bloomington (IN); On-site; USD 23,000 - 30,000; Full time

Job summary

Indiana University Health System is seeking team members for urgent care support in Bloomington. The role involves handling patient inquiries by phone and email, assisting with scheduling, and ensuring accurate documentation in our systems.

A friendly, professional demeanor is essential in a fast-paced environment. Qualifications include a high school diploma or GED, 0-3 years of experience, proficiency with Microsoft Office, and strong time-management skills to support care coordination and

Qualifications

• High School Diploma or GED required.
• 0-3 years of relevant experience preferred.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Time management

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE*PRN*

Monday-Friday 8am-8pm

Saturday/Sunday8am-6pm

**Approximately 3-6 days per month*

WORK LOCATION

Bloomington East Urgent Care

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.