Customer Service Representative I (Princeville Branch)

First Hawaiian Bank; Princeville (HI); On-site; USD 33,000 - 37,000; Full time

Job summary

First Hawaiian Bank's Princeville Branch on Kauai is seeking a Customer Service Representative I who delivers friendly, accurate service to customers inside and outside the branch.

You will promote bank products, handle transactions, and refer customers to specialists while maintaining a professional image and strong teamwork. The schedule runs Mon-Fri with Saturday rotations; compensation includes hourly pay plus sales incentives.

Qualifications

• Associates degree in business or equivalent work skills.
• Minimum of 2 years as a commercial savings teller or two years in a retail sales environment.
• Strong verbal and interpersonal communication skills.
• Ability to use judgement and discretion with customer transactions and confidential information.
• PC skills in word processing.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote the Bank’s products and services and inform customers of benefits and features.
• Refer customers to personal bankers and specialized loan/credit card areas when appropriate.
• Maintain a professional image and appearance as a representative of First Hawaiian Bank.

Skills

Customer service

Sales presentations

Verbal communication

Interpersonal skills

Discretion

PC skills

Typing 35 wpm

Education

Associate degree in business

Tools

Microsoft Word

Job description

Job Description First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Princeville Branch in Kauai.

Compensation The pay range is $24.00 - $27.50/hr* (commensurate with experience); plus sales incentives

• The advertised salary range reflects a location-based premium offered at select branch locations.

Work Schedule Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.