Customer Service Representative I (Kaimuki)

First Hawaiian Bank; Honolulu (HI); On-site; USD 26,174 - 30,996; Full time

Job summary

A leading financial institution in Honolulu seeks a highly engaging Customer Service Representative I to provide quality customer service and promote bank products at the Kaimuki Branch. The ideal candidate should have an Associate’s degree and at least 2 years of experience in a financial institution or retail sales. Strong communication skills are essential. This position offers an hourly pay range of $19.00 - $22.50, and a supportive team environment.

Qualifications

• Mandatory completion of FHB CSR School upon acceptance.
• Minimum of 2 years as a commercial savings teller or retail sales.
• Strong verbal and interpersonal communication skills are required.
• Ability to use judgment regarding customer transactions.

Responsibilities

• Provide quality customer service to bank customers.
• Promote the Bank’s products and services.
• Act as an initial contact for customer referrals.
• Project a professional image as a representative of the Bank.

Skills

Customer service skills

Verbal communication

Interpersonal skills

PC skills

Education

Associate’s degree in business

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals‑driven Customer Service Representative I to join our Kaimuki Branch on Oahu.

Compensation

The hourly pay range for this role is $19.00 - $22.50 per hour, commensurate with experience; plus sales incentives.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary).

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associate’s degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.