Customer Service Representative I (Kailua Branch)

First Hawaiian Bank; Kailua (HI); On-site; USD 40,000 - 47,000; Full time

Job summary

First Hawaiian Bank in Kailua is seeking a Customer Service Representative I to deliver friendly service and assist customers with transactions and banking products.

The role emphasizes professional presentation, promotes benefits, and supports referrals to personal bankers and loan services. The position requires associates degree and CSR School completion, with a Monday–Friday schedule and rotating Saturday shifts, and a pay range of $19.00–$22.50 per hour plus incentives.

Qualifications

• Associate's degree in business and/or equivalent work skills.
• Mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller or two years in a retail sales environment.
• Strong verbal and interpersonal communication skills are required to perform sales presentations.
• Ability to use judgement and discretion regarding customer transactions and confidential information.
• PC skills in word processing are required.
• Must be able to type 35wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote the Bank’s products and services and inform customers of benefits and features.
• Serve as an initial referral contact to personal bankers and specialized areas of the bank.

Skills

Verbal communication

Interpersonal skills

Sales presentation

Customer service

Typing 35 wpm

PC skills

Education

Associate's degree in business

Tools

Typing 35 wpm

Word processing

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kailua Branch.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotational basis 8:30AM - 1:30PM (hours may vary)

Compensation

The pay range for the role is $19.00 - $22.50/hr; commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
• Ability to use judgement and discretion regarding customer transactions and confidential information required
• PC skills in word processing required
• Must be able to type 35wpm