Customer Service Representative I (Main Branch)

First Hawaiian Bank; Honolulu (HI); On-site; USD 26,174 - 30,996; Full time

Job summary

A regional financial institution is seeking a Customer Service Representative I for their Makiki Branch in Oahu, Hawaii. The ideal candidate should possess an associates degree in business and have at least 2 years of relevant experience in customer service or retail sales. Responsibilities include providing quality service and promoting the bank's products. The hourly pay ranges from $19.00 to $22.50, depending on experience, with a work schedule from Monday to Friday and occasional Saturdays.

Qualifications

• Associates degree in business or equivalent work skills required.
• Minimum of 2 years commercial savings teller experience or retail sales.
• Strong verbal and interpersonal communication skills required.

Responsibilities

• Provide quality customer service to bank customers within the branch.
• Promote bank’s products and services, acting as a referral contact.
• Project a professional image as a representative of the Bank.

Skills

Strong verbal and interpersonal communication skills

Judgment and discretion regarding transactions

PC skills in word processing

Typing speed of 35wpm

Education

Associates degree in business or equivalent experience

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Makiki Branch on Oahu.

Compensation

The hourly pay range for this role is $19.00 - 22.50/per hour, commensurate with experience; plus sales incentives.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.