Representative, Customer Service I

McLane Company, Inc.; Orlando (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation and sick leave accrual

Paid holidays after 90 days

401(k) Profit Sharing after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative I in Orlando, FL. You will maintain customer files, respond to inquiries via phone, email, and web, and help resolve issues to ensure customer needs are met.

Ideal candidates have a high school diploma, up to 2 years in customer service, typing 45 wpm and 10-key by touch, strong communication, and MS Office proficiency. We offer benefits starting on day 60, vacation/sick leave, holidays after 90 days, 401(k) profit sharing after

Qualifications

• High School Diploma or GED required.
• Up to 2 years in a customer service role preferred.
• Typing 45 wpm and 10-key by touch required.
• Strong verbal and written communication and organizational skills.
• Experience with Microsoft Office applications preferred.
• Ability to prioritize tasks logically.
• Ability to learn quickly and retain information.
• English reading/writing skills sufficient for job tasks and safety.

Responsibilities

• Maintain customer files with up-to-date information.
• Research and respond to customer inquiries.
• Manage requests for assistance, information, and issue resolution.
• Provide accurate, consistent responses and act quickly to meet customer needs.
• Maintain regular contact with decision makers within customer organizations.
• Train customers on business issues and applications to maximize value.
• Respond to inquiries by phone, email, and online.
• Perform other duties as assigned by supervisor.

Skills

Type 45 wpm

10-key by touch

Verbal & written communication

Organization & planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Benefits You Can Count On

• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

$17.50 hr

What you’ll do as a Customer Service Representative I:

• Maintain customer files to ensure up to date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Qualifications you’ll bring as a Customer Service Representative I:

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job‑related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location United States-Florida-Orlando

Work Locations DC Orlando

Business Unit FS170

Schedule Full-time

Shift 1st - Day

Employee Status Regular