Customer Service Representative I

Us Med- Equip; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Us Med- Equip in Nashville is seeking a Full Time Delivery Technician to load, transport, and deliver life-saving medical equipment to healthcare institutions. You will work with operations and sales to ensure excellent service to hospital partners, while maintaining safety and documentation.

A valid driver's license and ability to lift heavy equipment are required. This role emphasizes teamwork, professional conduct, and adherence to our quality management system as you coordinate with the

Qualifications

• High school graduate or equivalent.
• Valid driver's license with a clean driving record for the past 3 years.

Responsibilities

• Carefully load and secure life-saving medical equipment for transport.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital partners.
• Maintain a neat appearance and wear company uniform.
• Adhere to operations process and quality standards.
• Coordinate daily with local sales and other teams on orders and delivery.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Portal management

Shifts & on-call

English literacy

Reading & arithmetic

Communication skills

DOT/physical fitness

Team coordination

Safety compliance

Driver qualifications

Education

High School diploma or equivalent

Job description

Job Location: TN Nashville - Nashville, TN 37217

Position Type: Full Time

Education Level: High School

Travel Percentage: Road Warrior

Job Shift: Any Shift

Job Category: Delivery Technician

Job Description: Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical