Customer Service Representative I

Us Med- Equip; Delmont (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

Us Med- Equip is seeking a Delivery Technician to load, transport, and deliver life-saving medical equipment to healthcare facilities. The role collaborates with operations and sales to ensure superior customer service to hospital partners.

The ideal candidate will have a high school diploma, a valid driver’s license with a clean record, and the ability to work across multiple shifts, including on-call as needed. DOT certification/physical is required to ensure safety and compliance.

Qualifications

• High School diploma or equivalent required.
• Valid driver’s license with a clean driving record for the past 3 years.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist in service, shipment, and receiving in branch warehouse.
• Provide professional customer service to hospital contacts and address equipment needs.
• Maintain a neat appearance and wear company uniform.
• Follow operations processes and quality management standards.
• Coordinate daily with local sales reps and other teams on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Portal usage

Shift flexibility

English & math

Independent work

Communication skills

Lifting equipment

DOT certification

Education

High School Diploma or equivalent

Job description

Job DetailsJob Location: PA Pittsburgh - Delmont , PA 15626Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Road WarriorJob Shift: Any ShiftJob Category: Delivery Technician

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

QualificationsPreferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical