Customer Service Representative I

US Med-Equip; Minneapolis (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

US Med-Equip in Minneapolis is hiring a Customer Service Representative to support hospital partners by coordinating equipment orders, deliveries and service, working closely with operations and sales teams.

The role requires a high school diploma, a valid driver’s license, good English communication, and the ability to lift up to 75 lbs. You will drive company vehicles, maintain a professional appearance, and follow quality processes in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with a clean driving record for 3+ years.
• Excellent customer service and communication skills in English.
• Ability to read/ write in English and perform basic math.
• Ability to work unsupervised and coordinate with team.

Responsibilities

• Load, secure, and transport medical equipment to healthcare facilities.
• Drive company vehicles safely.
• Assist with servicing, shipping, and receiving equipment at the branch.
• Provide professional customer service to hospital contacts and their equipment needs.
• Maintain neat appearance and wear company uniform.
• Follow operations and quality management processes.
• Coordinate daily with local sales reps and other team members on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

English proficiency

Communication skills

Driver's license

Lifting up to 75 lbs

Education

High School Diploma or equivalent

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical