Customer Service Representative I

US Med-Equip; Fresno (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

US Med-Equip seeks a Customer Service Representative to support hospital partners, collaborate with operations and sales teams, and ensure timely equipment deliveries. This role involves coordinating orders, loading and transporting equipment, and maintaining strong communication with customers.

The position requires a high school diploma, valid driver's license, English proficiency, and the ability to lift up to 75 lbs and push/pull up to 150 lbs. DOT certification/physical may be required.

Qualifications

• High School graduate or equivalent required.
• Valid driver's license with a clean driving record for the past 3 years.
• Ability to read and write in English and perform basic math.

Responsibilities

• Load, secure, and transport life-saving equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist with service, shipping, and receiving equipment in the branch warehouse.
• Provide professional customer service to hospital contacts and respond to equipment needs.
• Maintain a professional appearance and wear the company uniform.
• Follow operations processes and quality management system standards.
• Coordinate daily with local sales reps and other teams on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Portal usage

On-call shifts

English proficiency

Independent work

Communication

Lift 75 lbs

DOT certification

Education

High School graduate or equivalent

Valid driver's license with clean record

Tools

Company portal

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical