Customer Service Representative I

IU Health; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health is seeking a Day Shift Customer Service role at Riley Hospital in Indianapolis. The position handles patient inquiries by phone and email, documents interactions, and processes service requests with a focus on accuracy and professionalism.

The candidate should have a High School Diploma or GED, 0–3 years of related experience, and proficiency in Microsoft Office. Strong time management and teamwork are essential in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Attention to detail

Team focused

Self-starter

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Schedule:

Shift: Day

Hours: M-F 8-430

Weekends: no

Holidays: no

Location:

20478 Riley Urology Dpt

575 Riley Hospital Drive - Indianapolis, IN 46202

Key Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills for Success

• Attention to detail
• Team focused
• Self-starter, coachable
• Ability to adjust to changing priorities

Qualifications

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.