Customer Service Representative I

Indiana University Health; Indianapolis (IN); Remote; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Counsel-

Wellness program incentive

Job summary

Indiana University Health, Inc. is seeking a Medical Customer Service / Prior Authorization professional in Indianapolis. The role supports patient inquiries by phone and email, handles scheduling tasks, and assists with insurance verification and policy applications.

Requires 0–3 years of experience, a High School Diploma or GED, and proficiency in Microsoft Office. The position currently offers remote work and may be on-site in the future, with schedule Monday–Friday.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient/customer inquiries via phone and email in a timely and professional manner.
• Handle centralized scheduling, referrals, insurance verification, and medical policies.
• Support multiple locations and manage complex information with attention to detail.
• Determine best resolution methods while following guidelines and policies.
• Collaborate with other departments to resolve issues as needed.
• Accurately document patient/customer information and interactions for scheduling and records.

Skills

Phone & email communication

Attention to detail

Time management

Customer service

Prior Authorization experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match


• Tuition reimbursement


• Employee Assistance Program – Counseling at no cost to you


• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 8:00am-4:30pm

WORK LOCATION - MUST be located in Indiana

Training will be at the Sleep Lab located at 714 N. Senate Avenue, Indianapolis, IN for approx. 3-4 weeks

Remote position currently; but subject to change.

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.


• Medical Customer Service / Prior Authorization experience with preferred experience of 1-3 years in a high‑volume, clerical healthcare environment (centralized scheduling, referral processing, insurance verification, and medical policies).


• This role supports multiple locations and requires managing complex information with strong attention to detail and self‑discipline


• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.


• Collaborate with other departments for issue resolutions as necessary.


• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.


• Processes orders, exchanges, and other service requests.


• Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.


• Requires 0-3 years of relevant experience.


• Requires proficiency in Microsoft Office.


• Requires the ability to manage time effectively in a fast-paced environment