Customer Service Representative (Hybrid) - 1st Shift

Stryker; Wood Dale (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

Stryker Group in Wood Dale, IL seeks a Customer Service Representative to support sales, installations and communications. You will provide phone support, respond promptly, and help maintain strong relationships with customers.

This role is hybrid—onsite about once a month—with additional hours as needed. Requires a high school diploma, 2 years of experience and 50 WPM typing. Knowledge of ERP/CRM systems is a plus.

Qualifications

• High School Diploma or GED required.
• Two years of relevant work experience.
• Typing speed of at least 50 WPM.
• Ideal candidate resides within 1 hour of Wood Dale, IL.

Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond promptly to maintain positive business relationships with customers.
• Provide feedback to improve service levels and processes.
• Support Sales by answering questions via telephone, email, and fax.
• Keep records of customer interactions and transactions in systems of record.

Skills

Phone support

Customer service

Communication

Typing speed 50 WPM

Education

High School Diploma or GED

Tools

ERP

CRM

SAP

Job description

Schedule:

• 1st Shift: Mon – Fri, 8:30am – 5pm CT


• Hybrid: Onsite approx. 1x/month


• Overtime based on business needs

What you will do:

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Provide phone support for inquiries from sales and healthcare professionals


• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers


• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology


• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales


• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute


• Maintain customer pricing in systems of record, including entering contracts as required


• Implement and support Quality initiatives throughout Customer Service workflow


• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes


• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What you need:

Required

• High School Diploma or GED


• Two (2) years’ relevant work experience


• Will demonstrate minimum 50 WPM typing speed


• Ideal candidate resides within 1 hour of Wood Dale, IL location

Preferred

• Experience as account representative; ERP, CRM, SAP systems


• Hospital or medical field experience; hospital purchasing

United States of America Pay Ranges:

• USN: $21.28 - $26.78 USD Hourly


• US10: $23.41 - $29.46 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.