Customer Service Representative (Hybrid) - 1st Shift

Stryker Corporation; Wood Dale (IL); Hybrid; USD 29.000 - 36.000; Vollzeit

Zusammenfassung

Stryker Corporation is seeking a Customer Service Representative for a hybrid role in Wood Dale, IL. You will handle inquiries related to sales, promotions, installations, and communications, providing phone support to sales teams and healthcare professionals.

You will maintain accurate records, assist with invoicing disputes, manage pricing in ERP systems, and support quality initiatives in the customer service workflow.

Qualifikationen

• Minimum 2 years of customer service experience.
• Typing speed 50+ WPM.
• Ability to handle inquiries from sales and healthcare professionals.

Aufgaben

• Provide phone support for inquiries related to sales and healthcare professionals.
• Engage with customers in a courteous, prompt manner to foster positive relationships.
• Maintain records of interactions and transactions in the ERP/CRM systems.

Kenntnisse

Customer service

Typing speed 50 wpm

Two years experience

Healthcare knowledge

Ausbildung

High School Diploma or GED

Tools

ERP

CRM

SAP

Jobbeschreibung

Customer Service Representative (Hybrid) - 1st Shift page is loaded## Customer Service Representative (Hybrid) - 1st Shiftlocations: Illinois, Wood Dale 1360 Wood Dale Rd - Suite Btime type: Full timeposted on: Posted Todayjob requisition id: R574111Work Flexibility: Hybrid**Schedule:*** 1st Shift: Mon - Fri, 8:30am - 5pm CT* Hybrid: Onsite approx. 1x/month* Overtime based on business needs**What you will do:**As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.* Provide phone support for inquiries from sales and healthcare professionals* Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers* Provide feedback and suggestions to improve service levels, internal processes and customer support methodology* Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken* Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute* Maintain customer pricing in systems of record, including entering contracts as required* Implement and support Quality initiatives throughout Customer Service workflow* Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes* Provide support beyond standard hours as needed if call volume and/or workload require additional time**What you need:**Required* High School Diploma or GED* Two (2) years' relevant work experience* Will demonstrate minimum 50 WPM typing speed* Ideal candidate resides within 1 hour of Wood Dale, IL locationPreferred* Experience as account representative; ERP, CRM, SAP systems* Hospital or medical field experience; hospital purchasing**United States of America Pay Ranges:*** **USN**: $21.28 - $26.78 USD Hourly* **US10**: $23.41 - $29.46 USD HourlyView the to find the pay range for your location.Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.