Customer Service Representative I

Talentify; Hoover (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Personal and Sick Paid Time Off

401k with a highly competitive match

11 Paid Holidays

Medical/Dental and Vision

Group Life Insurance, HSA/FSA

Employee Assistance Program

Educational Assistance Program

Job summary

DISA Global Solutions is seeking a Representative I, Customer Service in Hoover, AL to provide front-line support via phone, email, and chat. You will maintain accurate customer records, assist with service requests, and collaborate with Operations, Technical Support, Sales, and Billing to ensure timely issue resolution.

The role emphasizes attention to detail, confidentiality, and professional communication while adhering to company policies and procedures.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred; experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.
• Strong verbal and written communication skills with a customer-focused approach.
• Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications.
• Strong attention to detail and ability to maintain accurate customer records.
• Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
• Effective problem-solving skills with the ability to identify and escales issues appropriately.
• Demonstrated professionalism, confidentiality, adaptability, and teamwork.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.
• Assist customers with account maintenance, updates, service requests, and general product or service questions.
• Document customer interactions, requests, and resolutions accurately within CRM systems.
• Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.
• Maintain current knowledge of company products, services, procedures, and customer support resources.
• Support the resolution of customer issues while adhering to established service standards and internal procedures.
• Ensure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.
• Collaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.
• Participate in departmental meetings, training sessions, and process improvement initiatives.
• Perform other related duties as assigned.

Skills

Customer service

Communication

CRM systems

MS Office

Attention to detail

Multitasking

Teamwork

Problem solving

Confidentiality

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

About this job

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we've delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

Position Summary: The Representative I, Customer Service supports daily customer service operations, provides front-line support to customers by responding to inquiries, maintains accurate customer records, and assists with service-related requests. This role serves as an important point of contact for customers, delivering professional service while helping ensure a positive customer experience and adherence to company policies and procedures.

Essential Functions:

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.
• Assist customers with account maintenance, updates, service requests, and general product or service questions.
• Document customer interactions, requests, and resolutions accurately within CRM systems.
• Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.
• Maintain current knowledge of company products, services, procedures, and customer support resources.
• Support the resolution of customer issues while adhering to established service standards and internal procedures.
• Ensure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.
• Collaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.
• Participate in departmental meetings, training sessions, and process improvement initiatives.
• Perform other related duties as assigned.

Key Skills and Experience:

• High school diploma or GED required.
• 1-2 years of customer service experience preferred; experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.
• Strong verbal and written communication skills with a customer-focused approach.
• Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications.
• Strong attention to detail and ability to maintain accurate customer records.
• Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
• Effective problem-solving skills with the ability to identify and escales issues appropriately.
• Demonstrated professionalism, confidentiality, adaptability, and teamwork.

Benefits:

• Personal and Sick Paid Time Off.
• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays
• Medical/Dental and Vision.
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program

Physical Requirements: While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally).

Internal Mapping: This role aligns to the internal job profile of Representative I, Customer Service within the Client Care job family.

Training / Working Hours:

• Training: Mon - Fri 8:00 am - 5:00 pm CST
• Work Schedule would be within the following hours of operation: Monday - Friday 7:00 am - 7:00 pm CST

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range
$15.00- $20.00
EEO/M/F/Vet/Disability