Customer Service Representative (Hybrid) - 1st Shift

Stryker; United States; Ibrido; USD 29.000 - 41.000; Tempo pieno

Descrizione del lavoro

Stryker Corporation is seeking a Customer Service Representative in the United States to handle sales, promotions, installations and communications with healthcare professionals and customers.

The role is hybrid with 1x/month onsite in Wood Dale, IL, standard hours Mon–Fri 8:30am–5pm CT, and overtime as needed. You will provide phone support, document interactions, and help resolve billing or service inquiries while supporting the Sales Department.

Competenze

• High School Diploma or GED.
• Two years’ relevant work experience.
• Minimum 50 WPM typing speed.
• Ideal candidate resides within 1 hour of Wood Dale, IL.

Mansioni

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond promptly and courteously to maintain customer relationships.
• Provide feedback to improve service levels and processes.
• Support Sales by answering questions via telephone, e-mails and fax.
• Keep records of customer interactions and transactions and actions taken.
• Determine charges for product requests and collaborate on invoice disputes.
• Maintain customer pricing in ERP/CRM systems and enter contracts.
• Support Quality initiatives within Customer Service workflow.
• Maintain accurate inventory records through billing and replenishment processes.
• Provide support beyond standard hours if call volume requires.

Conoscenze

Typing 50 WPM

Customer service

Formazione

High School Diploma or GED

Strumenti

ERP

CRM

SAP

Descrizione del lavoro

Work Flexibility: Hybrid

Schedule:

• 1st Shift: Mon – Fri, 8:30am – 5pm CT
• Hybrid: Onsite approx. 1x/month
• Overtime based on business needs

What you will do:

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What you need:

Required

• High School Diploma or GED
• Two (2) years’ relevant work experience
• Will demonstrate minimum 50 WPM typing speed
• Ideal candidate resides within 1 hour of Wood Dale, IL location

Preferred

• Experience as account representative; ERP, CRM, SAP systems
• Hospital or medical field experience; hospital purchasing

United States of America Pay Ranges:

• USN : $21.28 - $26.78 USD Hourly
• US10 : $23.41 - $29.46 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.