Customer Service Representative (HVAC)

Apex Mechanical; Sedalia (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

100% company-paid health, dental, and,

401(k) with a 4% company match

Vacation, holiday, and sick pay

Consistent, year-round work

Job summary

Apex Mechanical, LLC is seeking an experienced Customer Service Representative (HVAC) to support our Service Department and uphold the high level of customer care our clients expect.

This well-rounded role combines inbound and outbound calls, scheduling coordination, and administrative tasks to ensure smooth service delivery. The ideal candidate is outgoing, enjoys phone interactions, and can balance friendly service with proactive follow-up.

Qualifications

• Previous experience in a phone-heavy customer service or call center role.
• Excellent verbal and written communication skills.
• Experience with scheduling or service coordination.
• Ability to handle customer payments and follow-up on accounts.

Responsibilities

• Answer incoming calls and assist customers, directing inquiries to the right team.
• Create service work orders and help schedule appointments.
• Make outbound calls to promote, renew, and schedule maintenance plans.
• Explain the value of preventative maintenance to customers.
• Process customer payments and follow up on past-due accounts.
• Complete warranty claims and assist with orders.
• Conduct customer satisfaction and quality assurance follow-up calls.
• Provide general administrative support to the Service Department.
• Participate in community outreach events.

Skills

Phone-based customer service

Scheduling coordination

Outbound calling

Verbal and written communication

Tools

CRM software

Job description

Customer Service Representative (HVAC)

$18.00–$24.00 per hour | Sedlia, MO

Apex Mechanical, LLC is looking for an experienced Customer Service Representative to support our Service Department and help deliver the level of customer care our customers have come to expect.

At Apex Mechanical, we believe strong values, quality workmanship, and exceptional customer service are what set us apart in the HVACR industry. This is a well-rounded customer support position that combines inbound customer service, outbound calling, scheduling coordination, and administrative responsibilities.

The right person will be outgoing, personable, and energized by interacting with people. They will enjoy being on the phone, confident initiating conversations, and able to balance friendly customer service with proactive follow-up, scheduling, and coordination.

Key Responsibilities

• Answer incoming calls, assist customers, and direct inquiries to the appropriate team members
• Create service work orders and assist with scheduling appointments
• Make outbound calls to promote, renew, and schedule residential preventative maintenance plans
• Explain the value and benefits of preventative maintenance to customers
• Process customer payments and follow up on past-due accounts
• Complete warranty claims and assist with order processing
• Conduct customer satisfaction and quality assurance follow-up calls
• Provide general administrative support to the Service Department
• Assist with and participate in community outreach events

Schedule: Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch break)

Pay: $18.00 – 24.00 hourly, depending on experience

What We Offer

• 100% company-paid health, dental, vision, and life insurance for employees
• 401(k) with a 4% company match
• Vacation, holiday, and sick pay
• Consistent, year-round work

What You Bring

• Previous experience in a phone-heavy customer service, call center, inside sales, or customer support role
• Confident and engaging phone presence; enjoys interacting with people and building positive customer relationships
• Comfortable making frequent outbound calls, including preventative maintenance outreach, past-due account follow-ups, and customer satisfaction calls
• Positive, personable, and self-assured communication style with the ability to keep conversations friendly and professional
• Previous scheduling or service coordination experience
• Excellent verbal and written communication skills
• Strong organizational skills and the ability to manage multiple tasks
• Comfortable using computers and navigating various software systems
• Ability to handle customer payments and account follow-up professionally
• Previous collections experience is beneficial
• Sales experience is a plus, particularly in a customer-focused environment

About Apex Mechanical, LLC

Apex Mechanical is an established heating, ventilation, air conditioning, and refrigeration (HVACR) company built on quality workmanship, strong values, and customer relationships. Our team brings a combined 60 years of industry experience, and we take pride in providing dependable service to the customers and communities we serve.

If you're ready to bring your customer service skills to a team that values quality work and strong customer relationships, we'd love to hear from you!

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.