Customer Service Representative - Healthcare (Work From Home)

Expivia; Erie (Erie County); Hybrid; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health insurance after 60 days

Equipment provided

Paid training

Weekday schedule

Job summary

Expivia Interaction Marketing Group is hiring full‑time Customer Service Representatives to support members with Health Savings Accounts and other healthcare benefit programs. After three weeks of paid, hands‑on training at our Erie office, you’ll work from the comfort of home, Monday through Friday, and we provide all the equipment you need.

You’ll handle inquiries via phone, live chat, and email, document interactions, and protect confidentiality while delivering a friendly, professional

Qualifications

• High school diploma or GED required.
• Able to pass a background check.
• Must attend 3 weeks of in-person training at our Erie, PA office.

Responsibilities

• Answer inbound calls from members about Health Savings Accounts, balances, transactions, eligible expenses, and card questions.
• Assist members with related benefit programs (FSAs, HRAs, Commuter Benefits, COBRA).
• Support members via phone, live chat, and email.
• Make follow-up calls and callbacks to resolve open questions.
• Guide members through online account tools and self-service options.
• Document every interaction accurately in our systems.
• Protect members’ personal and financial information with strict confidentiality.
• Deliver a friendly, professional experience on every call.

Skills

Clear communication

Active listening

Empathy

Problem solving

Education

High school diploma or GED

Job description

Customer Service Representative - Healthcare (Work From Home)

Customer Service Representative – Health Benefits (Work From Home)

Location: Erie, PA (3 weeks paid in‑office training), then 100% Work From Home

Job Type: Full‑Time, 40 hours per week

Pay: $14.50 – $16.00 per hour

Schedule: Monday – Friday only. No weekends! AM and PM shifts available

Benefits: Health insurance eligible after 60 days

Work from home. Monday through Friday. No weekends. Equipment provided.

Expivia Interaction Marketing Group is hiring full‑time Customer Service Representatives to support members with their Health Savings Accounts (HSAs) and other healthcare benefit accounts. You’ll be the friendly, knowledgeable voice people count on when they have questions about their healthcare dollars. After three weeks of paid, hands‑on training at our Erie office, you’ll work from the comfort of home, Monday through Friday, and we provide all the equipment you need.

No benefits experience? No problem. We’ll teach you everything you need to know. If you’re patient, a good listener, and like helping people solve problems, we want to talk to you.

Why You’ll Love Working Here

• Monday through Friday schedule, with no weekends ever
• Work from home after training, so there’s no commute and no gas money
• All equipment provided: computer, headset, and everything you need to work from home
• Full‑time, 40 hours per week, with steady, consistent hours
• Paid training: 3 weeks in‑house at our Erie, PA office with experienced trainers who set you up for success
• Morning and evening shifts available to fit your life
• Grow your skills in the healthcare benefits industry, a stable field with long‑term career potential
• Join a supportive team at a growing Erie‑based company

What You’ll Do

• Answer inbound calls from members with questions about their Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and card questions
• Help members with related benefit programs, which may include Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, and COBRA
• Support members through phone, live chat, and email
• Make follow‑up calls and callbacks to resolve open questions
• Guide members through online account tools and self‑service options
• Document every interaction accurately in our systems
• Protect members’ personal and financial information with strict confidentiality
• Deliver a friendly, professional experience on every call

What We’re Looking For

• High school diploma or GED required
• Must be able to pass a background check
• Must be able to attend 3 weeks of in‑person training at our Erie, PA office
• Customer service, call center, retail, banking, or health care experience preferred, but not required
• Comfortable using a computer and navigating multiple programs at once
• Clear, professional phone voice and strong listening skills
• Patient, empathetic, and dependable
• A quiet, distraction‑free workspace at home and reliable high‑speed internet (equipment provided)

Expivia Interaction Marketing Group is an equal opportunity employer.