Remote Health Benefits Support Specialist

ExpiviaUSA; Erie (Erie County); Hybride; USD 20 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health insurance after 60 days

Equipment provided

Paid training

Weekday schedule

Résumé du poste

Expivia Interaction Marketing Group is hiring full‑time Customer Service Representatives to support members with Health Savings Accounts and other healthcare benefit programs. After three weeks of paid, hands‑on training at our Erie office, you’ll work from the comfort of home, Monday through Friday, and we provide all the equipment you need.

You’ll handle inquiries via phone, live chat, and email, document interactions, and protect confidentiality while delivering a friendly, professional

Qualifications

• High school diploma or GED required.
• Able to pass a background check.
• Must attend 3 weeks of in-person training at our Erie, PA office.

Responsabilités

• Answer inbound calls from members about Health Savings Accounts, balances, transactions, eligible expenses, and card questions.
• Assist members with related benefit programs (FSAs, HRAs, Commuter Benefits, COBRA).
• Support members via phone, live chat, and email.
• Make follow-up calls and callbacks to resolve open questions.
• Guide members through online account tools and self-service options.
• Document every interaction accurately in our systems.
• Protect members’ personal and financial information with strict confidentiality.
• Deliver a friendly, professional experience on every call.

Connaissances

Clear communication

Active listening

Empathy

Problem solving

Formation

High school diploma or GED

Description du poste

Expivia Interaction Marketing Group is hiring full‑time Customer Service Representatives to support members with Health Savings Accounts and other healthcare benefit programs. After three weeks of paid, hands‑on training at our Erie office, you’ll work from the comfort of home, Monday through Friday, and we provide all the equipment you need.

You’ll handle inquiries via phone, live chat, and email, document interactions, and protect confidentiality while delivering a friendly, professional