Customer Service Representative/Head Teller

Pennian Bank; Lemoyne (Cumberland County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading bank is seeking a motivated Customer Service Representative/Head Teller to supervise teller operations, manage staff, and enhance customer relationships. The role involves ensuring efficient services, compliance, and supporting sales efforts within the community branch.

Qualifications

• At least 2 years in related positions.
• Management and supervisory experience required.

Responsibilities

• Supervising the Teller Unit and managing teller operations.
• Assisting with account services and cross-selling.
• Ensuring compliance with regulatory and safety policies.

Skills

Communication

Analytical

Interpersonal

Accounting

Math

Education

High school diploma or equivalent

Job description

Customer Service Representative/Head Teller

Join to apply for the Customer Service Representative/Head Teller role at Pennian Bank.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative/Head Teller to join our team. This role involves supervising the Teller Unit at an assigned community branch to ensure efficient payment and receiving services. Key responsibilities include managing teller operations, supervising staff, coordinating with other departments, maintaining cash levels, and preparing reports. The role also supports customer service and sales efforts by assisting with account services, cross-selling, and maintaining strong customer relationships.

Additionally, the supervisor works with the Branch Executive Officer to set goals, implement strategies, and evaluate staff. Ensuring compliance with regulatory and safety policies, maintaining communication with management, and handling ancillary duties such as safe deposit services or stepping in as a Teller are also part of the role.

Job Location

First floor, assigned community office

Equipment/Machines

• Automated teller machine (ATM)
• Telephone
• Calculator
• Copy Machine
• Computer Keyboard
• Currency Verifier
• Cash Advance Machine
• Coin Machine
• Combination Lock
• Check Cutter
• Office doors and security equipment
• PC
• Typewriter
• Imager
• Fax Machine
• Drive-thru Window

Requirements

Education/Training: High school diploma or equivalent, with emphasis on accounting or business.

Skills: Proficient reading, writing, grammar, accounting, analytical, and math skills; moderate computer skills; strong interpersonal and communication skills; ability to lift approximately 50 lbs.; management and supervisory experience; knowledge of bank forms, documents, products, and operating policies.

Experience: At least 2 years in related positions.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Banking