Customer Service Representative

Quark LLC; Kalispell (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Job summary

A local HVAC company is seeking a motivated Customer Service Representative to join their team in Kalispell, MT. This role involves handling customer inquiries, scheduling services, and maintaining records to ensure exceptional service delivery. The ideal candidate will have administrative experience, strong communication skills, and be detail-oriented. Join a supportive environment that values teamwork and offers opportunities for advancement. Compensation based on experience, plus bonuses and health benefits.

Qualifications

• Administrative experience preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude and a team player.
• Experience in administrative support or customer service is preferred.

Responsibilities

• Handle incoming calls and respond to customer inquiries.
• Schedule appointments for service and maintenance.
• Make outbound calls to follow up with customers.
• Maintain accurate customer records in our system.
• Perform marketing and sales functions to promote additional services and earn new business.
• Maintain accurate customer records and job details in our system.
• Coordinate with technicians and management to ensure smooth service delivery.
• Support office operations and cross-train as needed.

Skills

Strong written and verbal communication skills

Detail-oriented

General computer knowledge

Administrative experience

Typing

Customer service

Tools

Microsoft Office

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

Customer Service Representative (CSR)

Location: Kalispell, MT

Company: Aire Serv of Kalispell

Employment Type: Full-Time

About Us

Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.

Position Summary

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.

Responsibilities and Duties

• Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
• Schedule appointments for service, maintenance, and installations
• Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
• Return customer calls promptly to ensure satisfaction and resolve any concerns
• Perform marketing and sales functions to promote additional services and earn new business
• Maintain accurate customer records and job details in our system
• Coordinate with technicians and management to ensure smooth service delivery
• Perform other duties as needed, which may include cross-training in related positions to support office operations

Job Requirements

• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude and a team player who can also work independently
• General computer knowledge, including Microsoft Office
• Typing skills are a plus

Compensation & Benefits

• Compensation based on applicant experience
• Bonuses and commission pay available
• Paid time off and holidays
• Health benefits
• Opportunities for advancement

Supportive and professional work environment