Customer Service Representative (CSR)

Tiger Fuel Company; Fredericksburg (VA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA)

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability insurance

401K with matching

Paid time off (PTO)

Gym stipend

Health clinic access

Job summary

Tiger Fuel Company in Fredericksburg, VA is hiring a Customer Service Representative to support our fuel operations. This full-time role offers 40 hours per week across five 8-hour shifts with some seasonal overtime during winter and a robust benefits package.

You will liaise between customers, drivers, and technicians; manage delivery tickets, billing, and scheduling while upholding Tiger Way customer service standards. AAssociates degree or equivalent experience is preferred.

Qualifications

• Serve as liaison between customers, drivers and technicians.
• Assist with coordinating delivery and work orders, gas leak calls, and any other timely customer work needs.
• Develop and maintain excellent “Tiger Way” customer service to internal and external customers.
• Utilize specialized software programs to monitor and direct drivers and equipment to access and enter financial information including inventory, and to maintain compliance with regulatory agencies.
• Post delivery tickets, complete service billing and DEF billing.
• Review systems for gas checks and leak checks.
• Reconciling and billing load at the rack customers.
• Communicate with customers, providing account and delivery information.
• Develop and maintain efficient processes for delivery and service scheduling.
• Prepare forms, including billings, statements, invoices, receipts, or vendor data, and process delivery tickets.
• Perform a variety of tasks while working under general supervision in a rapid-pace environment.
• Background check and drug screen required.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Attention to detail

Positive attitude

Regulatory awareness

Education

Associates degree or equivalent experience

Tools

Microsoft Excel

Billing systems

Accounting concepts/software

Job description

Description

Our Fredericksburg Fuel Plant has a new opportunity for a Customer Service Representative (CSR). A CSR is a people-oriented team member that provides outstanding customer service to support our overall fuel operations in a safe, profitable, and efficient way. We are known for our exceptional customer service and positive work family dynamic, and we’re searching for a professional who will share and compliment our values and culture on the Tiger Team.

This position will typically work 40 hours a week, working five 8-hour shifts. Days off during the week may change based on business needs, so flexibility is required. During the cold winter season, additional hours/days may be required. This position is full time, benefit eligible.

Requirements

• Serve as a liaison between customers, drivers and technicians, ensuring effective communication and exceptional customer service
• Assist our Logistics and Service managers with coordinating delivery and work orders, gas leak calls, and any other timely customer work needs
• Develop and maintain excellent “Tiger Way” customer service to internal and external customers
• Utilize specialized software programs to monitor and direct drivers and equipment to access and enter financial information including inventory, and to maintain compliance with regulatory agencies
• Post delivery tickets, complete service billing and DEF billing
• Review systems for gas checks and leak checks
• Reconciling and billing load at the rack customers
• Communicate with customers, providing account and delivery information
• Develop and maintain efficient processes for delivery and service scheduling
• Prepare forms, including billings, statements, invoices, receipts, or vendor data, and process delivery tickets
• Perform a variety of tasks while working under general supervision in a rapid-pace environment
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

Qualifications and Experience

1-2 years’ experience in direct customer service

• Ability to effectively communicate, both verbally and in writing
• Associates degree or equivalent experience
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Complex problem solving and organizational skills
• Ability to interact well with others in a team environment
• Displays a positive, “can-do” attitude and excellent customer services skills
• High degree of proficiency with Microsoft Office (especially Excel)
• General experience with accounting concepts and software programs
• Familiarity with the geography of Charlottesville, Albemarle and surrounding counties
• Background and Drug Screen required

Tiger Fuel values its employees and offers a rich team atmosphere, competitive pay, and a robust benefits package. You'll be eligible for health insurance through Anthem, a health savings account (HSA), dental and vision insurance, company-paid life, and short-term disability insurance, a 401K with matching, paid time off (PTO), and even a gym stipend to help meet you health goals. We also offer concierge level primary care employees to all of our employees at our very own health clinic.