Customer Service Representative

Energy Partners; Hamilton (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Energy Partners in Hamilton, MT is seeking a Customer Service Representative to be the primary contact for customers, answering questions, processing orders, and ensuring a positive experience.

The CSR will follow company policies, demonstrate integrity, multitask, and collaborate with drivers and technicians to meet customer needs; no weekend work for many roles. The role offers a strong team culture and growth opportunities within Montana's energy services provider.

Qualifications

• Follow all company policies, procedures, and safety standards.
• Demonstrate honesty, integrity, confidentiality, dependability, and professionalism.
• Maintain a positive attitude and strong work ethic.
• Possess excellent customer service and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Work collaboratively as part of a team.
• Maintain a professional appearance and demeanor.
• Maintain a positive and professional attitude toward customers at all times.
• Respond promptly and courteously to customer inquiries.
• Answer incoming calls and assist customers with service requests.
• Process customer orders and update account information.
• Resolve customer concerns by identifying issues, determining solutions, and following through to completion.
• Build strong customer relationships through clear and effective communication.
• Coordinate with drivers, service technicians, and other departments to ensure customer needs are met.
• Maintain accurate customer records and documentation.
• Assist with administrative and office support functions as needed.

Responsibilities

• Answer incoming calls and assist customers with service requests.
• Process customer orders and update account information.
• Resolve customer concerns by identifying issues, determining solutions, and following through to completion.
• Build strong customer relationships through clear and effective communication.
• Coordinate with drivers, service technicians, and other departments to ensure customer needs are met.
• Maintain accurate customer records and documentation.
• Assist with administrative and office support functions as needed.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Hamilton Full Time Clerical Hamilton, MT, US

Customer Service Representative (CSR)

Montana-Based Company | Growing Team | Great Benefits

Check Out Life at Energy Partners

See our team, events, culture, and what makes Energy Partners different:

At Energy Partners, you're not just joining a company—you’re becoming part of a team that feels like family. We take pride in creating a positive, supportive workplace where employees are valued, respected, and given opportunities to grow.

What We Offer:

Strong Team Culture - We work hard, support each other, and celebrate successes together.

Work-Life Balance - Monday-Friday schedules for many positions, with no weekends required and programs such as our Weekend Rewards Program.

Competitive Pay & Benefits - Including medical, dental, vision, paid time off, floating holidays, and a 401(k) retirement plan.

Employee Appreciation - From customer appreciation events and company celebrations to employee recognition programs, we make sure our team knows they matter.

Growth Opportunities - As one of the fastest-growing propane companies in the region, we continue to create opportunities for advancement.

Meaningful Work - We help keep homes warm, businesses running, and communities supported when they need us most.

If you're looking for a workplace where your contributions are appreciated and your teammates have your back, Energy Partners is the place for you.

Job Summary

The Customer Service Representative (CSR) serves as the primary point of contact for our customers by providing exceptional service, answering questions, processing orders, preparing correspondence, resolving concerns, and ensuring a positive customer experience.

General Requirements

• Follow all company policies, procedures, and safety standards.
• Demonstrate honesty, integrity, confidentiality, dependability, and professionalism.
• Maintain a positive attitude and strong work ethic.
• Possess excellent customer service and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Work collaboratively as part of a team.
• Maintain a professional appearance and demeanor.
• Maintain a positive and professional attitude toward customers at all times.
• Respond promptly and courteously to customer inquiries.
• Answer incoming calls and assist customers with service requests.
• Process customer orders and update account information.
• Resolve customer concerns by identifying issues, determining solutions, and following through to completion.
• Build strong customer relationships through clear and effective communication.
• Coordinate with drivers, service technicians, and other departments to ensure customer needs are met.
• Maintain accurate customer records and documentation.
• Assist with administrative and office support functions as needed.

Join the Energy Partners Family

For over 25 years, Energy Partners has proudly served Montana communities with a commitment to safety, service, and local relationships.

Big Enough to Serve. Small Enough to Care.