WFH - Bilingual Customer Service Representative (English and Spanish) (Fully Remote)

UNIFIN, Inc.; United States; Remote; USD 34,000 - 48,000; Full time

Job summary

UNIFIN, Inc. is a growing tech company delivering innovative digital solutions. We seek a bilingual customer service representative to support customers in a fast-paced environment.

You will handle calls, assist with payments and renewals, document interactions, and help maintain high satisfaction. Fluent English/Spanish and 2+ years in customer service are preferred; willingness to work with shifting schedules.

Qualifications

• Bilingual Spanish/English with 2+ years of customer service in a BPO setting.

Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers.
• Assist with payments, renewals, cancellations, and resolve issues promptly.
• Document interactions, collaborate with team members, and maintain high customer satisfaction.

Skills

Bilingual (Spanish/English)

Verbal & written communication

Problem-solving

Job description

• We are passionate about building innovative digital solutions that make a difference.
• We're a growing tech company that values creativity, collaboration, and continuous learning.

Key Responsibilities:

• Handle inbound and outbound calls, serving as the first point of contact for customers.
• Assist with payments, renewals, cancellations, and resolve issues promptly.
• Document interactions, collaborate with team members, and maintain high customer satisfaction.

Qualifications:

• Bilingual (Spanish/English) strongly preferred with 2+ years of customer service experience in a BPO setup.
• Excellent verbal and written communication skills and strong problem-solving abilities.
• Team-oriented, dependable, professional, and flexible with shifting schedules.

UNIFIN, Inc.

We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.