Customer Service Representative Full time or Part-Time

Logoslabs; San Francisco (CA); Remote; USD 5,500 - 9,400; Full time

Benefits offered by this job

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Supportive Team

Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing is seeking a Customer Service Representative to work remotely. You will handle inbound/outbound calls, resolve customer concerns, and build lasting relationships with accounts. This role emphasizes excellent English communication, strong organization, and proficiency with CRM/VoIP tools.

Remote, with US work hours and 20–40 hours per week, plus comprehensive benefits. Qualifications include 1+ year in customer service, familiarity with MS Office, Google Calendar, and a proactive,

Qualifications

• 1+ year of experience in Customer Service (B2C or B2B).
• Excellent English written and verbal communication.
• Strong phone, email, and chat skills.
• Solid organizational and time management abilities.
• Tech-savvy with cloud services, CRM and VoIP familiarity.
• Proficient with word processing and spreadsheets (MS Office).
• Knowledge of online calendars (Google Calendar).
• Attention to detail and proactive attitude.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build relationships and trust with customer accounts via open communication.
• Ensure customer satisfaction in every interaction.
• Keep records of interactions, process, and update accounts.
• Follow procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Handle ad hoc tasks.

Skills

Customer service

English communication

Phone, email & IM

Organizational skills

Tech-savvy

CRM

VoIP

Google Calendar

MS Office

Tools

CRM

VoIP

MS Office

Google Calendar

Job description

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

• Manage inbound and outbound calls




• Resolve customer concerns effectively and efficiently




• Build sustainable relationships and trust with customer accounts through open and interactive communication




• Ensure customer satisfaction in every interaction




• Keep records of customer interactions, process and update customer accounts and file documents




• Follow communication procedures, guidelines, and policies




• Take the extra mile to engage customers




• Ad hoc tasks

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity




• Excellent English communication skills, both written and verbal (at least B2 level)




• Excellent phone, email, and instant messaging communication skills




• Solid organizational and time management skills




• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP




• Experience with word-processing software and spreadsheets (e.g., MS Office)




• Knowledge of online calendars and scheduling (e.g., Google Calendar)




• Proactive & confident with keen attention to details




• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature




• Working Webcam




• Computer with at least 1.8 GHz processor and at least 4GB RAM




• Main Internet Service Speed: at least 25 Mbps cable connection




• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)




• Performance Incentives




• Job Security and Stability




• Paid Training




• Inclusive Culture




• Upskilling Opportunities




• 100% Work-From-Home




• Exceptionally Supportive Team




• Opportunities for Career Growth




• Fun Work Environment




• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package (with HMO):

• Entry Level (1-3 years of experience): Up to PHP 31,000




• Intermediate Level (3-5 years of experience): Up to PHP 42,000




• Expert Level (5+ years of experience): Up to PHP 53,000

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.




• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.




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