Customer Service Representative - Full Service

Aleron; Highland Hills (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Acara Solutions is seeking a detail-oriented Customer Service Representative in Highland Hills, OH to support payroll funding, billing, and accounting tasks. This temporary role emphasizes accuracy, client communication, and efficient data handling.

You will work with clients to ensure timely payroll and billing processing, maintain records, and assist with platform training. A background in accounting or finance plus strong organizational skills are valued.

Qualifications

• 2+ years of experience in payroll processing, billing administration, accounting support, customer service, or financial operations.
• Bachelor's degree in accounting or related field is preferred.
• Proficiency with MS Office and ability to work with multiple software systems.

Responsibilities

• Process and verify payroll and billing information to ensure timely and accurate client payroll funding activities.
• Respond to client inquiries, provide account support, and deliver exceptional customer service.
• Maintain customer records, payroll data, billing information, and account documentation within company systems.
• Process customer account updates, credits, rebills, ACH transactions, wire transfers, and related accounting activities.
• Train and support clients on payroll and billing platform processes while identifying opportunities for process improvement and escalating issues when needed.

Skills

Payroll processing

Billing administration

Accounting support

Customer service

Financial operations

Education

High School Diploma or GED

Bachelor's Degree in Accounting

Tools

MS Office

Job description

• Job Title: Customer Service Representative
• Location: Highland Hills, OH
• Employment Type: Temp (7 months)
• Industry: Business Process Outsourcing
• Compensation: $22.00/hr.
• Schedule: 40 hours/week

About the Opportunity

• We are seeking a detail-oriented Customer Service Representative to provide operational support for payroll funding, billing, accounting, and customer service functions.
• In this role, you'll work directly with clients to ensure payroll and billing information is processed accurately and on time while maintaining strong customer relationships and supporting key financial processes.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Process and verify payroll and billing information to ensure timely and accurate client payroll funding activities.
• Respond to client inquiries, provide account support, and deliver exceptional customer service.
• Maintain customer records, payroll data, billing information, and account documentation within company systems.
• Process customer account updates, credits, rebills, ACH transactions, wire transfers, and related accounting activities.
• Train and support clients on payroll and billing platform processes while identifying opportunities for process improvement and escalating issues when needed.

Job Requirements

What You'll Bring

• High School Diploma or GED.
• 2+ years of experience in payroll processing, billing administration, accounting support, customer service, or financial operations.

What Sets You Apart

• Bachelor's Degree in Accounting.
• Excellent organizational and time management skills.
• Excellent oral and written communication and interpersonal skills.
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
• Understanding of basic accounting principles including payroll, payroll taxes, A/P, A/R, and cash posting.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Must be detail oriented, customer focused, proactive and able to work under pressure.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.