CUSTOMER SERVICE REPRESENTATIVE – FT

Vertical Mag; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Cutter Aviation in Phoenix, AZ is seeking a Customer Service Representative to be the primary face of the company at the facility. You will build strong relationships with aircraft owners, operators, and partners while delivering world-class service.

The CSR will handle reservations, billing, and service coordination, ensuring safe and compliant operations and seamless customer experiences on the airfield and at the front desk.

Qualifications

• 1-3 years of Customer Service Experience.
• Must have computer skills.
• Ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Professional appearance and mannerisms.

Responsibilities

• Greet and assist customers in person and by phone; provide information about services and products.
• Manage reservations, record inquiries, and process charges or billing as needed.
• Acknowledge and resolve customer complaints; escalate unresolved issues.
• Ensure compliance with FAA and TSA rules and regulations.
• Escort passengers and crew on airfield and coordinate transportation as required.
• Perform dispatch-related tasks and support line service operations.

Skills

Customer service

Computer skills

Radio communication

Interpersonal skills

Multitasking

Professional appearance

Job description

Administration | Phoenix Arizona, United States

Job Description

SummaryCutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.Key DutiesActively uses the following to meet customer needs:Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.Reservation process; keep records of customer interactions and transactions. Record details of inquiries. Determine charges for services requested, collect payments, or arrange for billing.Acknowledge customer dissatisfaction and resolve complaints.Refer unresolved customer grievances to designated departments.Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.Monitor the arrival, parking, refueling, loading, and departure of all aircraft.Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.Other duties and responsibilities as assigned.

Requirements and Skills1-3 years of Customer Service Experience.Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.Strong interpersonal and communication skills.Excellent Organizational and Customer Service skills with a sincere desire to assist customers.Have professional appearance and mannerisms.Must be able to multitask.What to Expect:Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.

SummaryCutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the…

SummaryCutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the…