Aviation Customer Experience Specialist

Vertical Mag; Georgetown, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cutter Aviation in Georgetown, Texas, is seeking energetic customer service professionals to serve as the primary face of the company at the facility. The CSR will build relationships with aircraft owners, operators, and partners, delivering world-class service and handling front-desk responsibilities.

The role requires multitasking, 1-3 years of experience, excellent communication, and a professional demeanor.

Qualifications

• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills.
• Ability to use radio communication, phonetic alphabet and military time.
• Clean driving record.
• Able to pass a background check.
• Ability to pass a drug screening test.

Responsibilities

• Actively use the following to meet customer needs: Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions.
• Record details of inquiries.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians.
• Solicit sale of new or additional services or products.
• Maintain air-to-ground and point-to-point radio contact with aircraft.
• Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Ensure proper FAA and TSA rules and regulations are followed.
• Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Professional Appearance

Computer Skills

Radio Communication

Job description

Cutter Aviation in Georgetown, Texas, is seeking energetic customer service professionals to serve as the primary face of the company at the facility. The CSR will build relationships with aircraft owners, operators, and partners, delivering world-class service and handling front-desk responsibilities.

The role requires multitasking, 1-3 years of experience, excellent communication, and a professional demeanor.