Aviation Customer Experience Specialist

Cutter Aviation; Phoenix (AZ); On-site; USD 36,000 - 55,000; Full time

Job summary

Cutter Aviation is seeking energetic customer service professionals to serve as the primary face of the company. The CSR represents Cutter Aviation to aircraft owners, operators, and partners at the facility, delivering world-class service and building strong relationships.

The role emphasizes handling inquiries, reservations, billing, and ensuring compliance with aviation regulations while maintaining an excellent customer experience.

Qualifications

• 1-3 years of customer service experience.
• Must have computer skills; ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent organizational and customer service skills with a sincere desire to assist customers.
• Professional appearance and mannerisms.
• Must be able to multitask.

Responsibilities

• Actively engages with customers to provide information about products and services.
• Manage reservations and keep records of inquiries and transactions.
• Determine charges for services and arrange for billing when needed.
• Acknowledge dissatisfaction and resolve complaints.
• Refer unresolved issues to appropriate departments.
• Process forms, update records, and issue service changes using computers.
• Verify correct orders (fuel, catering) are placed and dispatched to technicians.
• Coordinate with FAA/TSA requirements and escort passengers/crew when required.
• Monitor aircraft arrival, parking, fueling, loading, and departure.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Professional appearance

Tools

Computer skills

Job description

Cutter Aviation is seeking energetic customer service professionals to serve as the primary face of the company. The CSR represents Cutter Aviation to aircraft owners, operators, and partners at the facility, delivering world-class service and building strong relationships.

The role emphasizes handling inquiries, reservations, billing, and ensuring compliance with aviation regulations while maintaining an excellent customer experience.