CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Holding Co; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Cutter Aviation is seeking energetic customer service professionals to serve as the primary face of the company at the facility. The Customer Service Representative will build strong relationships with aircraft owners, operators, and partners, acting as the internal representative of Cutter Aviation.

The CSR will handle inquiries, reservations, billing, and service coordination while upholding FAA and TSA regulations.

Qualifications

• 1-3 years of Customer Service Experience.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Have professional appearance and mannerisms.
• Must be able to multitask.

Responsibilities

• Actively uses the following to meet customer needs: Confer with customers by telephone or in person to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders (fuel and catering) are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes.
• Driving of passengers and or crew members on and off airfield to designation (hotel, main airport, aircraft).
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Skills

Customer service experience

Computer skills

Interpersonal communication

Organizational skills

Professional appearance

Multitasking

Job description

Job Type

Full-time

Description

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• - Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• - Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• - Determine charges for services requested, collect payments, or arrange for billing.
• - Acknowledge customer dissatisfaction and resolve complaints.
• - Refer unresolved customer grievances to designated departments.
• - Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• - Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• - Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• - Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• - Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• - Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• - Other duties and responsibilities as assigned.

Requirements

Requirements and Skills

• - 1-3 years of Customer Service Experience.
• - Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
• - Strong interpersonal and communication skills.
• - Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• - Have professional appearance and mannerisms.
• - Must be able to multitask.

What to Expect:

• - Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.

Salary Description

$20.00/HR