Aviation Customer Care Specialist

Cutter Holding Co; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Cutter Aviation is seeking energetic customer service professionals to serve as the primary face of the company at the facility. The Customer Service Representative will build strong relationships with aircraft owners, operators, and partners, acting as the internal representative of Cutter Aviation.

The CSR will handle inquiries, reservations, billing, and service coordination while upholding FAA and TSA regulations.

Qualifications

• 1-3 years of Customer Service Experience.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Have professional appearance and mannerisms.
• Must be able to multitask.

Responsibilities

• Actively uses the following to meet customer needs: Confer with customers by telephone or in person to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders (fuel and catering) are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes.
• Driving of passengers and or crew members on and off airfield to designation (hotel, main airport, aircraft).
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Skills

Customer service experience

Computer skills

Interpersonal communication

Organizational skills

Professional appearance

Multitasking

Job description

Cutter Aviation is seeking energetic customer service professionals to serve as the primary face of the company at the facility. The Customer Service Representative will build strong relationships with aircraft owners, operators, and partners, acting as the internal representative of Cutter Aviation.

The CSR will handle inquiries, reservations, billing, and service coordination while upholding FAA and TSA regulations.