Customer Service Specialist (Industrial Equipment)

VIRTUS EQUIPMENT; Fort Myers (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Virtus Equipment, Inc. is a Fort Myers-based supplier of German-engineered industrial recycling machinery. We serve plastics manufacturers across North America, offering shredders, granulators, pulverizers, and related parts.

This role is the front line for order entry, processing, and customer support, with growth potential into sales or operations. You will learn our equipment and parts, support online and offline orders, and work closely with sales and parts teams to ensure customer

Qualifications

• 2+ years of customer service experience, preferably in inside sales or order processing.
• Experience in manufacturing, industrial supply, distribution or B2B is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer calls and emails from manufacturers and plant managers.
• Help customers place orders for machinery and spare parts; provide product details and resolve questions.
• Support orders placed through our online store for machines and parts.
• Maintain accurate customer records and order details in the system.
• Process sales orders, returns and exchanges with accuracy.
• Collaborate with sales, field service and parts teams to resolve concerns quickly.
• Follow up on open quotes weekly.
• Handle data entry, filing, and parts inventory tracking.

Skills

Customer service

Inside sales

Order processing

Invoicing

Multitasking

CRM software

Tools

CRM software

Microsoft Office

Microsoft Excel

Job description

Virtus Equipment is a leading supplier of German-engineered industrial recycling machinery, including shredders, granulators, and pulverizers, along with conveyors, blowers, metal separation systems, and replacement parts. We serve plastics manufacturers across North America, including injection molders, extruders, blow molders, and rotomolders, as well as rubber, tire, and wood recyclers. From our headquarters in Fort Myers, Florida, our mission is to provide our customers with a high-quality experience and the right equipment for their recycling needs. We're a close-knit team that promotes from within, and many of our team members have grown into bigger roles here over the years.

Why This Role

We're looking for someone who wants a long-term career, not just a job. This full-time customer service and inside sales support position is the front line of our business, handling order entry, order processing, and B2B customer support for our industrial and manufacturing customers, along with some office administration and shipping. You'll learn our machinery, our replacement parts, our customers, and the recycling industry from the ground up. For the right person, this role is a starting point for growth into areas like sales, parts management, operations, or account management. If you're looking for a company to build your career with, we'd love to hear from you.

What You'll Do

• Answer customer calls and emails from manufacturers, recyclers, and plant managers promptly and professionally
• Help business customers place orders for machinery and spare parts, provide product details, and resolve questions
• Support orders placed through our online store for machines and parts
• Keep customer records and order details accurate and up to date in our system
• Process sales orders, returns, and exchanges with precision
• Work with our sales, field service, and parts teams to resolve customer concerns quickly
• Follow up with customers on open equipment and parts quotes every week
• Handle administrative tasks including data entry, filing, and parts inventory tracking
• Pack parts orders, book FedEx shipments, and pitch in across departments when needed

What We're Looking For

• Someone motivated to learn, grow, and build a long‑term career with Virtus Equipment
• A self‑starter who takes initiative and follows through
• At least 2 years of customer service experience, ideally in inside sales, order processing, or invoicing
• Experience in manufacturing, industrial supply, distribution, or a B2B environment is a strong plus
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to juggle multiple priorities
• Comfort with Microsoft Office and general computer applications
• Familiarity with plastics processing, injection molding, extrusion, recycling, or manufacturing terminology is a plus
• Bilingual English/Spanish is a plus but not required
• Ability to work in our office Monday through Friday, 9am to 5pm
• Ability to lift up to 30 lbs to retrieve parts inventory, with or without reasonable accommodation

Virtus Equipment is an equal opportunity employer. We welcome applicants of all backgrounds.

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s)

• Do you live within 30 miles of Fort Myers?