Customer Service Representative (Facilities Administrator)

LaSalle Network; Colwich (KS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). The role focuses on managing service requests and delivering a positive customer experience from intake to completion.

Responsibilities include handling inbound/outbound calls and emails, coordinating with internal teams and vendors, and ensuring accurate records.

Qualifications

• Strong customer service experience preferred in call center or admin roles.
• Good written and verbal communication skills are essential.
• Ability to manage high-volume calls and multi-task effectively.
• Proficiency with Microsoft Office applications required.

Responsibilities

• Receive and manage incoming client service requests.
• Serve as the primary contact for customers via phone and email.
• Provide updates regarding service schedules, progress, and completion.
• Coordinate service requests with internal teams and vendors.
• Resolve concerns and escalate issues when needed.
• Maintain records and documentation in company systems.
• Track work order activity throughout the service process.
• Assist with invoice and documentation review as needed.
• Deliver exceptional customer service in a fast-paced environment.
• Manage multiple priorities with accuracy and professionalism.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Multitasking

Organization

Attention to detail

Phone & email handling

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Job description

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). This is an excellent opportunity for a customer-focused professional who enjoys helping clients, managing high-volume communication, and working in a fast-paced call center environment.

Position Overview

The Customer Service Representative (Facilities Administrator) serves as the primary point of contact for clients, managing service requests and ensuring a positive customer experience from start to finish. This role requires strong communication skills, attention to detail, and the ability to multitask while handling a high volume of inbound and outbound calls.

Key Responsibilities

• Receive and manage incoming client service requests
• Serve as the primary point of contact for customers via phone and email
• Provide updates regarding service schedules, progress, and completion
• Coordinate service requests with internal teams and third-party vendors
• Resolve customer concerns and elevate issues when necessary
• Maintain accurate records and documentation within company systems
• Track and monitor work order activity throughout the service process
• Assist with invoice and documentation review as needed
• Deliver exceptional customer service in a fast-paced, high-volume environment
• Manage multiple priorities while maintaining accuracy and professionalism

Qualifications

• High School Diploma or GED required; some college preferred
• Previous customer service, call center, client support, scheduling, dispatch, or administrative experience preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of phone calls and customer interactions
• Excellent organizational and multitasking abilities
• Strong attention to detail and accuracy
• Ability to thrive in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Dependable, adaptable, and customer-focused

Compensation & Benefits

• $17.35 per hour
• LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit https://www.thelasallenetwork.com/consultants/

Schedule & Location

• Monday-Friday | 8:00 AM-5:0 PM
• Onsite training with remote work available on Fridays
• Colwich, KS

Equal Opportunity Employer

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

Company Overview

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

Additional Information

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

Assignments

All assignments are at-will and their duration is subject to change.