Senior Manager, Title Operations

LaSalle Network; Westchester (IL); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Hybrid work model

Job summary

LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations to oversee a large, multi-site regional team and drive performance through data and KPIs.

Based in Westchester, IL with hybrid work (3 days onsite / 2 days remote), the role emphasizes coaching managers, optimizing workflows, and delivering cross-functional initiatives across multiple states.

Qualifications

• Experience leading managers at multi-site teams.
• Strong background in customer operations or call center environments.
• 2–5 years of operations leadership experience.
• Experience managing KPIs, SLAs and metrics.
• Excellent communication and organizational skills.
• Ability to coach, influence, and hold teams accountable.
• Experience with Power BI or similar dashboards.

Responsibilities

• Lead managers and supervisors across multiple locations.
• Oversee approximately 200 employees across the region.
• Monitor KPIs, SLAs and operational performance.
• Analyze data to identify performance gaps and opportunities.
• Drive accountability and operational improvements.
• Coach and develop managers and employees.
• Lead workflows and process improvement initiatives.
• Partner with cross-functional teams to resolve issues.

Skills

Team leadership

Data analysis

KPI management

Power BI

Reporting tools

Communication

Change management

Coaching

Problem solving

Tools

Power BI

SAP

Oracle

Workday

Dynamics

Job description

LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations. This is an exciting opportunity for an experienced operations leader to oversee a large, multi-site team, drive operational performance through data and KPIs, and make a meaningful impact across a multi-state region.

Responsibilities

• Lead managers and supervisors across multiple locations
• Oversee approximately 200 employees across the region
• Monitor KPIs, SLAs and operational performance
• Analyze data to identify performance gaps and opportunities
• Drive accountability and operational improvements
• Coach and develop managers and employees
• Lead workflow and process improvement initiatives
• Partner with cross-functional teams to resolve issues
• Support training and development across the region
• Support new processes, systems and automation initiatives

Requirements

• Strong background in call center, customer operations or another high-volume environment
• 2–5 years of related operations leadership experience
• Experience managing large, multi-site or geographically dispersed teams
• Previous experience leading managers and supervisors
• Experience managing KPIs, SLAs and operational metrics
• Strong analytical and problem-solving skills
• Experience with Power BI, operational dashboards or similar reporting tools
• Experience with an enterprise ERP system such as SAP, Oracle, Workday, Dynamics or similar
• Excellent communication, leadership and organizational skills
• Ability to coach, influence and hold teams accountable
• Ability to adapt to change and implement new processes and systems

Position Details

• Compensation: $85,000–$100,000 base salary + eligibility to earn discretionary bonus
• Location: Westchester, IL
• Work Model: Hybrid — 3 days onsite / 2 days remote
• Employment Type: Direct Hire
• Benefits: Medical, dental and vision insurance
• Travel: Up to 25%, typically 1–2 trips per month
• Team: Approximately 200 employees with 9–10 direct reports
• Region: Illinois, Indiana, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Pennsylvania and Wisconsin

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.