Client Services Specialist (Facilities) – Fast-Paced Support

LaSalle Network; Colwich (KS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). The role focuses on managing service requests and delivering a positive customer experience from intake to completion.

Responsibilities include handling inbound/outbound calls and emails, coordinating with internal teams and vendors, and ensuring accurate records.

Qualifications

• Strong customer service experience preferred in call center or admin roles.
• Good written and verbal communication skills are essential.
• Ability to manage high-volume calls and multi-task effectively.
• Proficiency with Microsoft Office applications required.

Responsibilities

• Receive and manage incoming client service requests.
• Serve as the primary contact for customers via phone and email.
• Provide updates regarding service schedules, progress, and completion.
• Coordinate service requests with internal teams and vendors.
• Resolve concerns and escalate issues when needed.
• Maintain records and documentation in company systems.
• Track work order activity throughout the service process.
• Assist with invoice and documentation review as needed.
• Deliver exceptional customer service in a fast-paced environment.
• Manage multiple priorities with accuracy and professionalism.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Multitasking

Organization

Attention to detail

Phone & email handling

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Job description

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). The role focuses on managing service requests and delivering a positive customer experience from intake to completion.

Responsibilities include handling inbound/outbound calls and emails, coordinating with internal teams and vendors, and ensuring accurate records.