Customer Service Representative (Facilities Administrator)

LaSalle Network; Colwich (KS); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

LaSalle Network in Colwich, KS is seeking a Client Service Representative (Facilities Administrator) to be the primary client contact, handling high-volume calls and emails, coordinating service requests, and ensuring a positive customer experience from start to finish.

The role is onsite with a schedule of Monday–Friday, 8:00 AM–5:00 PM, and occasional remote work on Fridays. The position offers $17.35 per hour with benefits including medical, dental and vision insurance.

Qualifications

• High School diploma or GED required; some college preferred.
• Customer service, call center, scheduling or administrative experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Receive and manage incoming client service requests.
• Serve as the primary contact for customers via phone and email.
• Provide updates on service schedules, progress, and completion.
• Coordinate service requests with internal teams and vendors.
• Resolve customer concerns and escalate issues as needed.
• Maintain records and documentation in company systems.
• Support invoice and documentation review as needed.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

LaSalle Network is partnering with an industry-leading facilities management company to hire a Client Service Representative (Facilities Administrator). This is an excellent opportunity for a customer-focused professional who enjoys helping clients, managing high-volume communication, and working in a fast-paced call center environment.

Position Overview

The Customer Service Representative (Facilities Administrator) serves as the primary point of contact for clients, managing service requests and ensuring a positive customer experience from start to finish. This role requires strong communication skills, attention to detail, and the ability to multitask while handling a high volume of inbound and outbound calls.

Key Responsibilities

• Receive and manage incoming client service requests
• Serve as the primary point of contact for customers via phone and email
• Provide updates regarding service schedules, progress, and completion
• Coordinate service requests with internal teams and third‑party vendors
• Resolve customer concerns and escalate issues when necessary
• Maintain accurate records and documentation within company systems
• Track and monitor work order activity throughout the service process
• Assist with invoice and documentation review as needed
• Deliver exceptional customer service in a fast‑paced, high‑volume environment
• Manage multiple priorities while maintaining accuracy and professionalism

Qualifications

• High School Diploma or GED required; some college preferred
• Previous customer service, call center, client support, scheduling, dispatch, or administrative experience preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of phone calls and customer interactions
• Excellent organizational and multitasking abilities
• Strong attention to detail and accuracy
• Ability to thrive in a fast‑paced environment
• Proficiency with Microsoft Office Suite
• Dependable, adaptable, and customer‑focused

Compensation & Benefits

• $17.35 per hour
• LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance. For details, visit https://www.thelasallenetwork.com/consultants/

Schedule & Location

• Monday‑Friday | 8:00 AM‑5:00 PM
• Onsite training with remote work available on Fridays
• Colwich, KS

LaSalle Network is an Equal Opportunity Employer m/f/d/v.