Customer Service Representative - High Point, NC

The LaSalle Network; High Point (NC); On-site; USD 24,000 - 25,000; Full time

Job summary

The LaSalle Network is hiring a Customer Service Representative in High Point, NC to serve as a primary contact for clients, assist with benefits education, enrollment transactions, and issue resolution.

This role supports a leading benefits enrollment company and offers opportunities to work with teams and client portals, while delivering superior service in a fast-paced environment.

Qualifications

• High school diploma.
• 3+ years Customer Service experience required
• Strong verbal and written communication; must be conversational
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently
• Must be able to display a positive attitude in a fast-paced environment

Responsibilities

• Educate and advise callers on their benefits, the system, and all related processes
• Process enrollment-related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Assist with company projects and administrative tasks as assigned
• Efficiently navigate multiple screens and platforms including AI-assisted resources, Microsoft Teams, and client portals to ensure accurate documentation

Skills

Customer service experience

Verbal communication

Written communication

Education

High school diploma

Tools

Microsoft Teams

AI-assisted resources

Client portals

Job description

Customer Service Representative - High Point, NC (162031) High Point, North Carolina

Salary: USD17.5 - USD18 per hour

LaSalle Network is hiring for a Customer Service Representative with a leading benefits enrollment company known for providing exceptional healthcare, life insurance, and disability benefits services.

The Customer Service Representative will be a key contact point for clients, assisting with benefits education, enrollment transactions, and resolving customer inquiries.

This role offers an excellent opportunity to join a growing team dedicated to delivering superior customer support within a dynamic, client-focused environment.

Responsibilities

• Educate and advise callers on their benefits, the system, and all related processes
• Process enrollment-related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Assist with company projects and administrative tasks as assigned
• Efficiently navigate multiple screens and platforms including AI-assisted resources, Microsoft Teams, and client portals to ensure accurate documentation

Qualifications

• High school diploma
• 3+ years Customer Service experience required
• Must have strong verbal and written communication; must be conversationa
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently
• Must be able to display a positive attitude in a fast-paced environment

About LaSalle Network

At LaSalle Network, we don't just fill roles — we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins.

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