Customer Service Representative - Recent Grads Welcome

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Plan

Paid holidays and paid time off

Room for advancement

Job summary

Circle Logistics, Inc. is seeking a Customer Service Representative in Fort Wayne, Indiana. You will coordinate day-to-day shipments, provide visibility, and maintain accurate documentation for all loads to ensure customer satisfaction.

The role emphasizes clear communication, problem-solving, and proactive shipment tracking in a fast-paced setting. Benefits include health, vision, dental, 401(k), and paid holidays/time off.

Qualifications

• 1–3 years of work experience in customer service, operations, data entry, call center or logistics.
• Must have strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.

Responsibilities

• Enter new load orders into our proprietary web-based software.
• Initiate “check calls” to track and trace drivers on all pickups and deliveries.
• Communicate internally with drivers to ensure accurate documentation.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.
• Maintain an outbound call volume of 100 calls per day.

Skills

Experience in customer service

Attention to detail

Multitasking

Google Drive

Microsoft Office

Verbal communication

Teamwork

Education

High school diploma or equivalent

Associate’s degree preferred

Call center experience bonus

Tools

Google Drive

Microsoft Suite

Job description

Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are

Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For

Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you!

Overview

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

Skills/Abilities

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus
• $19.21 per hour
• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!