Customer Service Representative – Entry Level

GEM; Fairfax (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Mentorship

No experience required

Real-world experience

Career growth

Team environment

Job summary

GEM is hiring entry-level Customer Service Representatives to engage with customers, support community events, and run face-to-face outreach programs. This role emphasizes helping others, clear in-person communication, and teamwork, with paid training and ongoing coaching.

Ideal for recent graduates or career changers seeking an entry-level career; no prior experience required. You’ll participate in live events, promote campaigns, and build valuable customer service skills in a hands-on setting.

Qualifications

• No prior experience required in customer service.
• Recent graduates or career changers welcomed.
• Open to individuals from retail, hospitality, or other public-facing roles.

Responsibilities

• Interact directly with customers and community members.
• Provide friendly, professional customer service.
• Answer questions and provide clear information about products and campaigns.
• Listen to customer needs and offer helpful information or resources.
• Represent campaigns at live events and promotional locations.
• Support customer engagement and community outreach activities.
• Assist with event booths, registrations, and promotions.
• Create positive experiences through face-to-face communication.
• Collaborate with team to meet daily engagement goals.
• Maintain a professional and welcoming environment.
• Participate in team meetings, training, and coaching.

Skills

Friendly customer focus

Strong verbal communication

Active listening

Team player

Motivated to learn

No prior experience required

Job description

We're hiring Customer Service Representatives to support customer engagement, community events, promotional campaigns, and face-to-face outreach activities. This is a people-focused position for individuals who enjoy helping others, communicating in person, and working as part of a team.
No previous customer service, retail, sales, marketing, or event experience is required. Paid training, hands-on coaching, and ongoing support are provided.
This opportunity is ideal for recent graduates, college graduates, career changers, retail and hospitality professionals, restaurant employees, and motivated individuals looking for an entry-level career opportunity.

What You'll Do

• Interact directly with customers and members of the community
• Provide friendly, professional customer service
• Answer questions and provide clear information about products, services, programs, and campaigns
• Listen to customer needs and help provide appropriate information or resources
• Represent organizations and campaigns at live events and promotional locations
• Support customer engagement and community outreach activities
• Assist with event booths, displays, registrations, and promotional activities
• Create positive customer experiences through face-to-face communication
• Work with team members to meet daily customer engagement goals
• Maintain a professional and welcoming environment
• Participate in team meetings, training, coaching, and professional development

Qualifications

• Friendly and comfortable interacting with people
• Strong verbal communication and active listening skills
• Professional and dependable
• Positive, team-oriented attitude
• Motivated and willing to learn
• Comfortable working in a fast-paced, customer-facing environment
• Coachable and open to feedback
• No previous experience required

Experience in customer service, retail, hospitality, restaurants, food service, sales, fundraising, events, or other public-facing positions is welcome but not required.

What We Offer

• Paid training
• Hands-on coaching and mentorship
• No previous experience required
• Real-world customer service experience
• Professional development opportunities
• Supportive, team-oriented environment
• Opportunities for increased responsibility
• Career growth and advancement opportunities

If you're personable, dependable, energetic, and enjoy helping people, this is an opportunity to build valuable customer service and communication experience while working in a live, customer-facing environment.