Customer Engagement Representative – Entry Level

GEM; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Hands-on coaching

Mentorship program

Full-time entry-level opportunity

Job summary

GEM in Virginia Beach is seeking Customer Engagement Representatives to support live promotional events, community campaigns, and brand activations. This entry-level role requires no prior experience and offers paid training and hands-on coaching from day one.

You will interact with customers, represent brands professionally, assist at events and information booths, and help create a welcoming experience for attendees. Growth and mentorship are provided.

Qualifications

• No experience required; training is provided.
• Customer-facing roles such as retail, hospitality, restaurants, or events are helpful but not required.
• Candidates should be personable, professional, reliable, and eager to learn.

Responsibilities

• Interact directly with customers and community members.
• Represent brands and nonprofit partners professionally.
• Provide information and answer questions about campaigns and promotions.
• Assist customers during live events and promotional activities.
• Help create a welcoming customer experience.
• Participate in community outreach and public engagement.
• Assist with event registration, information booths, demonstrations, and promotional areas.
• Support team goals during events and campaigns.
• Engage in ongoing training and professional development.

Skills

Personable communication

Customer-focused

Reliability & punctuality

Motivation to learn

Team-oriented

Face-to-face interaction

Job description

We are hiring Customer Engagement Representatives to support live promotional events, community campaigns, customer outreach initiatives, and brand activations.

No previous customer service, sales, marketing, or event experience is required. Paid training and hands-on coaching are provided from day one.

This position is a great fit formotivated individuals looking for their first professional opportunity.

What You'll Do

• Interact directly with customers and members of the community
• Represent brands and nonprofit partners in a professional manner
• Provide information and answer questions about campaigns, programs, and promotions
• Assist customers throughout live events and promotional activities
• Help create a welcoming and positive customer experience
• Participate in community outreach and public engagement activities
• Assist with event registration, information booths, demonstrations, and promotional areas
• Support team goals during events and community campaigns
• Participate in ongoing training and professional development

Qualifications

Successful candidates are:

• Personable and comfortable communicating with others
• Customer-focused and professional
• Reliable and punctual
• Motivated and willing to learn
• Positive and team-oriented
• Comfortable working in a face-to-face environment

No experience required. Training is provided.

Previous experience in retail, hospitality, restaurants, customer service, sales, fundraising, events, or other public-facing positions is helpful but not required.

Why Join Us?

• Paid training
• Hands-on experience
• Professional coaching and mentorship
• Full-time entry-level opportunities
• Career development
• Performance-based advancement
• Opportunities to develop customer service, communication, marketing, and leadership skills
• Collaborative team environment
• Exposure to live events and community campaigns

If you're looking for a people-focused entry-level job where you can learn new skills and gain professional experience, we'd like to hear from you.