EntryLevel Customer Service Representative

HHV; Richmond (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Entry-level opportunity

No experience required

Training provided

Career advancement

Hands-on customer service experience

Professional development

Job summary

HHV in Richmond, VA is seeking an entry-level Customer Service Representative to join our team. You will greet customers, answer questions, process requests, and help resolve issues with a friendly, professional approach.

No prior customer service experience is required—training is provided. This role offers hands-on experience in client relations and opportunities to develop communication and problem-solving skills within a supportive team.

Qualifications

• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Friendly, professional, and customer-focused approach.
• Dependable and organized work habits.
• Ability to multitask and stay organized.
• Strong problem-solving skills.
• Ability to work well independently and with a team.
• Comfortable interacting with customers and the public.
• Previous experience is welcome but not required.

Responsibilities

• Provide friendly and professional customer service.
• Answer questions and assist customers with their needs.
• Communicate with customers in person, by phone, and through email.
• Build positive relationships with customers through communication and follow-up.
• Help resolve customer questions and concerns.
• Maintain accurate customer information and records.
• Assist with customer engagement activities, events, and promotions.
• Support event registration and other customer-facing activities.
• Gather customer feedback and help improve the customer experience.
• Work closely with team members to meet customer service goals.
• Represent the company in a professional and positive manner.

Skills

Communication skills

Positive attitude

Customer-focused

Dependable

Multitasking

Problem solving

Teamwork

Public interaction

Experience welcome

Job description

We are looking for a friendly, motivated, and dependable Entry-Level Customer Service Representative to join our team. If you enjoy helping people, communicating with others, and learning new skills, this could be a great opportunity to start or grow your career.

No prior customer service experience is required. Training is provided. We welcome candidates from a variety of backgrounds, including retail, hospitality, sales, administrative, and other customer-facing roles.

What You’ll Do

• Provide friendly and professional customer service.
• Answer questions and assist customers with their needs.
• Communicate with customers in person, by phone, and through email.
• Build positive relationships with customers through communication and follow-up.
• Help resolve customer questions and concerns.
• Maintain accurate customer information and records.
• Assist with customer engagement activities, events, and promotions.
• Support event registration and other customer-facing activities.
• Gather customer feedback and help improve the customer experience.
• Work closely with team members to meet customer service goals.
• Represent the company in a professional and positive manner.

What We're Looking For

• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Friendly, professional, and customer-focused approach.
• Dependable and organized work habits.
• Ability to multitask and stay organized.
• Strong problem-solving skills.
• Ability to work well independently and with a team.
• Comfortable interacting with customers and the public.
• Previous experience is welcome but not required.

What We Offer

• Entry-level opportunity
• No previous experience required
• Training provided
• Opportunities for career advancement.
• Hands-on customer service and client relations experience.
• Professional development and skill-building opportunities.
• Supportive and collaborative team environment.
• Opportunities to develop communication, problem-solving, and customer relationship skills.