Retail Customer Service Representative – Entry Level

GEM; Richmond (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid training

Hands-on coaching

Career development

Job summary

GEM is hiring entry-level Retail Customer Service Representatives in Richmond, VA. You will engage customers face-to-face, represent client brands at retail events, and explain products and promotions while learning on the job.

The role emphasizes hands-on coaching, a supportive team environment, and opportunities to develop professional customer service skills through paid training and mentorship.

Qualifications

• No prior retail, customer service, sales, or marketing experience required.
• Paid training, hands-on coaching, and ongoing support provided.
• Ideal for recent graduates and career changers seeking first professional opportunity.

Responsibilities

• Interact with customers in a friendly, professional manner.
• Represent client brands at retail events and campaigns.
• Explain products, services, and promotional offers to customers.
• Assist with promotions, displays, and customer engagement areas.
• Support events and community activities to drive engagement.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Looking for an entry-level customer service job where you can work with people, gain hands-on experience, and build valuable professional skills?

Our team is hiring Retail Customer Service Representatives to support customer engagement, promotional activities, retail events, and community-based campaigns.

No previous retail, customer service, sales, or marketing experience is required. We provide paid training, hands-on coaching, and ongoing support to help you learn the role and succeed.

This opportunity is ideal for recent graduates, college graduates, career changers, retail and hospitality professionals, restaurant employees, and individuals looking for their first professional opportunity.

What You'll Do

As a Retail Customer Service Representative, you will:

• Interact directly with customers in a friendly and professional manner
• Represent client brands and campaigns in retail and event environments
• Answer customer questions and provide helpful information
• Explain products, services, programs, and promotional offers
• Help customers understand available options and resources
• Create positive customer experiences through face-to-face interaction
• Assist with promotional activities, displays, and customer engagement areas
• Support retail events, community activities, and promotional campaigns
• Help maintain an organized and welcoming customer environment
• Work with team members to accomplish daily customer engagement goals
• Participate in team meetings, paid training, and professional development

What We're Looking For

We're looking for people who are:

• Friendly, outgoing, and comfortable speaking with customers
• Dependable and professional
• Motivated and willing to learn
• Positive and team-oriented
• Able to communicate clearly and listen effectively
• Comfortable working in a fast-paced, customer-facing environment
• Open to coaching and feedback

Previous experience is welcome but not required.

Experience in retail, customer service, hospitality, restaurants, food service, sales, fundraising, events, or other public-facing positions can be helpful, but we provide training for entry-level candidates.

What We Offer

• Paid training
• Hands-on coaching and mentorship
• Entry-level opportunity
• Professional development
• Supportive team environment
• Customer service and retail experience
• Opportunities to learn new skills
• Opportunities for career growth and advancement
• No previous experience required

If you're personable, dependable, energetic, and enjoy working with people, this is an opportunity to gain valuable experience while developing skills in customer service, retail, promotions, and community engagement.

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